Chilis

I love this place. I’ve only eaten at the one on Poplar Level Rd in Louisville Ky. And I’ve only dined in at the restaurant itself once. All the other times (which has been at least 100 by now) has all been done thru ordering via the App and picking it up at the Carry Out Counter on either Friday or Saturday nights before I go into work. So I can have it for Lunch/Dinner at work. The ladies that have always taken care of me there have always been sweet and very awesome at their job. They have never messed up my order. They have always given me extra sauce when I asked for extra. And kitchen staff had always had the food read at the time that I asked it to be when I ordered it ok the App. There has been times that I’ve ordered the food 12 hours or more in advanced the morning before I had to go to work as I’m going to bed (I work 3rd shift alone as a dispatcher at the largest Towing & Recovery Company in Louisville Ky every Friday & Saturday night). So I highly recommend the App and the Restaurant. At least the one I go to on Poplar Level Rd in Louisville Ky. Enjoy!

This is more of a suggestion than a review as the only thing I have used it for is viewing the menu and the rewards. The rewards section has a claimed rewards and unclaimed rewards. I think I have finally figured out how to use it, but it cost me my free birthday dessert. The birthday dessert was listed in the unclaimed section. I checked before we started the 45 minute drive to go for lunch today. I did not claim it yet, as I was afraid I might lose it before we got to the restaurant. At the restaurant I went to the rewards section of the app and both said nothing was in there. I logged into the kiosk thing and it showed the free chips under claimed (which we didn’t use as we got the 3 for $10) But nowhere to get to the unclaimed. I tried to see details of my account but it gave some connection error. Usually we are seated in the perimeter area (windows) and this time we were in the interior. As soon as we left the restaurant I was able to see the rewards on the app again. But it expires Saturday and we won’t be there before then. My suggestion is just have the rewards available in one place only. Not in two sections. Apparently you have to click on unclaimed rewards which moves them to the claimed section. That doesn’t mean you’ve used them. Just that they are available to use. And they disappear after the expiration date. So why not just have one section? Skip the extra step, which is confusing.

The service and food wasn’t all that bad, but it took over 25 minutes to get our tabs paid for! We didn’t arrive back to our place of employment until 1:25 (supposed to be back by 1:00). It appeared paying through the kiosk was a HUGE undertaking and even though we asked for paper tickets several times, only one of us received a paper ticket and we kept being told that “the ziosk should be working now.” We ended up cashing out with the server and manager manually. Very frustrating. Even though we work downtown, we can’t risk losing our jobs by taking 1-1/2 hour lunches. Y’all might have to go back to paper tickets on a regular basis.

Don’t offer curbside service if you aren’t going to actually bring it outside. I specifically ordered curbside pickup because I can’t walk on my left foot. I frequent this particular location often, like 3+ times a week, yet this simple concept that is being advertised isn’t being achieved, either the crew is overwhelmed with orders so they are coming out 80% incorrect, or they are so slow the staff doesn’t care. And if the app doesn’t allow someone the opportunity to check into the location there is no employee responsible for keeping an eye on the 4 parking spots for this particular service. I was even told I was the only curbside order they had at the time so if I’m the only one and there is a car in the designated parking spot right outside the giant window, common sense would say that may be the curbside order that has been sitting unattended to on the counter for over 45 minutes.

This isn’t technically an app issue so I gave it 3 stars instead of 1... but sadly, if the service at the location stinks (Burleson,Tx), no one will use the app. I arrived on time (actually 2 minutes late), texted “here” and waited 15 minutes then gave up and went inside thinking I might have done something wrong, since it was my first time using the app. It was standing room only when I got inside the to go area, someone holler to myself and the other curbside patron that had given up and gone in that someone would be with us as soon as they could....I waited another 5+ minutes or so before someone headed for the door with a bag I stopped her and turns out it was mine. Got in the car, and we immediately pulled out the fries to munch on while we drove home.... they were warm, at best, with congealed cheese and soggy fries. The pink in the middle bacon burger had no bacon, was warmish- but flavorless because it was charred to the point we pinched off all the edges. The rest of the meal though definitely not the temps it should have been, was ok. We should have just took everything back in, but with the crowd inside I knew it was going to be forever before anything could be fixed.... oh, and this was a wends day afternoon... not Friday or Saturday rush hours. 🤦‍♀️🤷‍♀️