CarGurus: Used & New Cars

The app is great in general and easy to navigate around. One thing that would be cool is to have a feature where you can choose and hide the cars you’ve already looked at and decided not to buy so that when you come back to the search, the cars that you’ve already discarded are not there cluttering the search results. I think it’s convenient because I’ve been looking for a Nissan 350z for the longest time and was really picky as to what I want and need in the car and if that certain thing was not found, I would avoid and discard it from my selection. Sadly each time I would do a search, the same car I’ve already decided not to get is still there and sometimes because if the huge selection I forget I ever looked at the car. When this happens it gets me hyped and instantly get disappointed when I find that it’s the same car I didn’t want the first time I saw it. I don’t know if that makes sense. Anyways, other than that it’s great.

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Great app but new version/redesign is prone to bugs. For starters, the app is much slower than it used to be and some of the filters do not work properly. E.g. I searched all Used & CPO 2018 & 2019 Toyota Camrys within 50 miles of me with a V6 engine and it said there were only 11 results but it actually displayed 100s of results. Further, the initial 11 results did not even fit my search criteria and the results were in no particular or relevant order. When viewing a listing, CG took away the capability to visit the dealership’s website directly from the listing. It used to have a direct hyperlink. I realize CG’s goal for the user to stay on the app as long as possible but the old feature made it easier to check whether the dealership’s site posted additional photos, had more information regarding the description, or most importantly, provided a carfax, something CarGurus doesn’t list. It made viewing car photos a lot easier and you no longer have to click through the slow slide show. You can now click on the 1st photo and brings them all up on one page. A lot of the listings used to have “AutoCheck” (similar to CarFax) provided on the listing for free but not so much anymore. Also, you now have to tap “All Stats” just to see the mileage, color, drivetrain, transmission, engine, options, and other important details regarding the car. Why CG decided to hide the mileage at first glance is beyond me.

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I find this app to give me more frustration than its “ability”. Let me begin 1: I am not able to create an account with my user name and password. I am only allowed to sign in with Facebook (which I’m banning). I have written to the help center and the very thing I told them, in detail, that wasn’t working they instructed me to do. This just tells me they scanned my plea for help and gave me a manuals instructions. I can’t save any of my searches. When using filters despite the search criteria I implemented the app still shows me many vehicles that are out of my criteria. Lastly, when flipping from search filter to then selecting the years filter the app flips out and forgets all the previously selected and shows me whatever it feels I want to see. I have a iPhone 7 so my phone isn’t too old can’t seem to understand why so many problems other than the fact I am unable to save because I am unable to create and account. I don’t recommend this app until they fix the bugs OR get better customer support and actually pay attention to this who trying to tell them something. Move on!

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I’ve used this app for awhile now and even to replace a car. I’ve also used it for fun. It’s a cool app if you want to find eclectic cars that you may not have heard of. However when it comes to actually finding a car to purchase this app is more than aggravating. Some filters are only available some of the time. One second I can choose what type of transmission the car has, and the next moment that option has been repealed. I also noticed, while goofing around with this app, when you select “all cars” it only shows you a portion of cars. Typically, only the newer versions? I’ll look up a specific make and model within certain stipulations and then search again under the same make but all models and suddenly it’s gone. Even if I haven’t altered the filters. This upsets me most of all because I know when I select “all cars” I’m only truly seeing a select few.

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I have a love Dash hate relationship with this app. I like using the search functionality, although it’s frustrating that it limits my range 200 miles on certain searches, when I live in the middle of BFE and the nearest car dealership is over 100 miles away. So what I have to do is put in multiple ZIP Codes for major metro areas within driving distance in order to get the search results. Kind of a PIA but doable. Real hate part of this relationship comes in when the system white screens on me, which it does every few days. Mostly when I go to view a Carfax, or other link which goes to an external URL but provide the app provides no way to return to the app. So you end up stuck in limbo until you delete the app, and then reinstall it. I think I’ve re-install this app at least a dozen times. I wish the developers would fix the issue, until then I can only get this app 2 stars.