CareLINK

My multi speciality group moved from a live answering service to PerfectServe, both of which were lacking. The CareLINK trial was easy, call schedule management and switching is a breeze - better than anything else I've seen. Alerting is great - I never miss even dead of night patient calls, and no more *67 to return patient calls! Voice quality is great - and the system keeps track of return calls to patients/hospitals. I can even take notes in the app after returning calls and can get photos sent to me securely by patients or the ER. Support is fantastic. Has helped office efficiency too - we have large office with 5 different specialities.

After more than 20 years of challenges with answering services we are thrilled to find CareLink. This app has completely changed my on call experience. I get notifications right to my phone or Apple Watch! Easy call back right from app without need for *67. No more worries about a wrong number for a patient. Love the call recording option and reminders when on call. So many great features with this app and excellent sound quality too. Every aspect of use is easy and intuitive. Love it!

Switching to CareLINK has been easy and the customer service has been excellent! We were truly fed up with our old answering service making errors, so this has been a welcomed change. In addition, for the first time we no longer have to call back into the answering service to switch call!

My practice used to use a phone dialer that would block our personal numbers but didn’t offer much else. Moving to CareLINK has been great because it helps us manage our call schedule (like switching last second), keeps an audit trail, and also blocks our personal phone number.

This app is a HUGE improvement over our prior call service app. The voice quality is excellent, and there is no delay when having a conversation with the caller. As an administrator, the online documentation is valuable. The designers/owners are tremendously responsive to concerns or suggestions for improvements. I'm extremely pleased with this app.