CapMetro

Just realized it’s been 4 yrs of using this app and it finally gets an update. Mostly some Navigation refresh on the surface which feels like fewer taps overall. Apple Pay addition might be the most valuable addition overall. App seems faster in the last 2-3 days of usage and hopefully it stays that way. Ticket access still needs to be made faster, too many taps to get to it and activating it every single time for the monthly pass is annoying. Apple Wallet integration may really help, especially to pop it up when near a stop. Some data mining of frequently used routes and schedules would be a simple addition to be used for providing notifications on real time delays. Buses are especially unpredictable when taking from downtown during peak hours, so reliable real time tracking and notifications will be a massive boon. Pls give the app some more love and UI updates to make it less boring, considering regular commuters have to see it daily. A Siri shortcut to pull up the active pass with one command or one tap may be a valuable impactful addition. Cap Metro is a boon to Austinites, pls keep making the app better continuously. Thank you!

For public transit, this app is impressive. The app is nice in mapping your route and I love that I can purchase and use my pass in the app. It would be nicer if it incorporated gps to better see where you are on the route. I noticed some of the busses I took on my trip were not necessarily in-sync with the actual progress the bus was taking. I accidentally requested the wrong stop because I wasn't familiar with the area and the status bar showed we were passed that. It would also be nice / more user friendly if it would let me save the route I'm on (instead of having to re-search it AND if there was a GPS feature to show what route I'm on. This would be a nice integrated filter to support what busses are on time.

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While the app is extremely functional (roughly accurate, lets you buy tix, etc), I’m taking off three stars for the following reasons: One star for evading even the most basic of reasonable accountability: the disclaimer in the app claims they are not responsible for any false information, despite being the official app where you can buy tickets electronically and every bus driver accepts said electronic ticket as a valid purchase. Could you imagine if I ran a store with a sign on the front door saying I’m not responsible for any mislabeled prices or items? They can’t even own up to the lowest, most reasonable levels of responsibility and accountability for their own official app. Yay government! Two stars for battery life. I literally watched my phone go from 100% to 84% in the two minutes (no exaggeration) it took me to open the app and plan a trip in it from my house to downtown. I’m scared to use this app when I’m out and about because I’m worried my phone will be dead before the bus comes and then I can’t get on cause I can’t prove I bought a ticket. Pathetic. Make an app that isn’t so hard on the battery life!

I am absolutely blown away by the new update. I was concerned that the drastic changes might be for the worse, but nearly everything has been overhauled in a positive way. Your currently active pass is now the first thing you see when you open the app, which is a big deal by itself, but they also improved the process for purchasing new passes (Apple Pay!), the trip planner is actually usable now, the UI for finding nearby stops and times now shows the routes in the search menu so you don’t have to select each one to figure out which is the one you want, and so many more little touches. It’s obvious that they paid attention to complaints about the previous version and did a lot of UI testing. Now if only the city could actually implement a useful light rail network...

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To whomever is developing this app for updates, here’s a tip: STOP ELIMINATING PREVIOUS OS FROM THE UPDATES. Thanks to your shortsightedness, my app won’t open half the time. When it does, I hate to spend 20-35 minutes opening it, waiting 30 seconds for it to close out without getting any farther than the loading screen, force closing it, and trying again. And again. And again. Ad nauseam, until I can finally open the passes I paid for and show the drivers. It’s obnoxious and stupid and UNNECESSARY. Put the old OS back, or make it so we can revert to the earlier version. The iPhones gen 6S and earlier can no longer update to the current OS, because the insatiable greed of Apple is apparently as stupid as the update you just made. This is not sustainable. I will not be forced to spend hundreds of dollars to buy a new phone simply because developers can’t pay attention to what they’re actually doing to the people who USE this platform. Get your crap straight.