Caesars Sportsbook & Casino

Now keep in mind that I am reviewing this literally after the first day of the NFL season using this app. So I may have to come back in and change my review. But for now after just one day literally. it’s pretty good I like it. Straightforward. But the only problem is is that it’s a little bit different than the other ones. Mainly that’s because I never used this app before. I’ve been using the other one for a long time so you got into it quicker. There’s always a problem with the banking situation but once I got it covered with them excepting my deposit I was good to go. Payouts are automatic it looks like I haven’t taken any money out. I won a game I lost a game everything looks good so far.

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I got this app because a rep approached me at a casino bar. I placed 2 bets and later tried to view them and it was either showing “no open bets” or the same bet was showing twice. Clearly I (or any sane person) would not have placed the SAME bet for the SAME amount minutes apart from each other. When I tried to live chat with support, two different people basically said “great, thanks for telling us. No refunds. anything else we can help with?” They also suggested I use a Chrome browser. I have no interest in using a browser when I’m sitting at a bar and there’s an app available. That should tell you right there that they know the app has issues. I am a developer. In my opinion, they put too much effort into the eye candy features and not enough into the actual betting part. Ask yourself if you’d rather have pretty live score updates or reliable betting when you’re spending your money. Top it off with live chat support that’s worse than an AI chat bot and you’ve got an experience that actually inspired me to write my very first app review. Don’t waste your time with this company.

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If I could give this app zero stars, even that is too high. I’ve had this for a few months, and every time it’s crunch time on a football Sunday, you can almost never sign in. I guess the app can’t handle the heavy traffic. Whatever the reason, it’s a disgrace. This past weekend was the last straw. The app was down Saturday late afternoon and I missed the 4:30 NFL game, and then come Sunday, the app was down ALL DAY. it didn’t come back till some time before the night game. Then you go to Monmouth Park, and they can’t even give you your money to bet with cause the ‘app is down.’ I’ve never been associated with such a Mickey Mouse operation such as this, and I’ve been dealing with sports books for 30 years. You call the customer service agents to complain and find out when the app is gonna be back up, and all they say is ‘they didn’t tell us how long.’ Well one thing I can guarantee is that’s the last time I get shut out by William Hill. And what a shame being that It finally became legal in Jersey. Bye bye William. Not nice knowing ya.

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DO NOT USE THIS APP UNLESS YOU ENJOY CONSTANT CRASHES AND HAVING BETS GETTING CANCELED. TERRIBLE CUSTOME SERVICE THAT NEVER ACCOMMODATES YOU FOR THEIR ERRORS. Today I bet a first half under on a basketball game that won. I log back on to see the bet never registered. Then I go to place a bet for an nfl playoff game and the whole app is frozen. I call customer service to ask if they can at least trace the bet I placed earlier and they said it's lost money, there's nothing they can do. So now I'm short money I should've won and cant bet at all. Oh by the way this is 5th time this has happened in the last several months, and it's always right before major games like nfl Sunday or college playoffs. For the amount of money this sportsbook makes its absolutely disgraceful how crappy their app is and how it always freezes and crashes. I will be looking to switch and I want to make it clear to everyone. DO NOT USE THIS APP UNLESS YOU ENJOY CONSTANT CRASHES AND HAVING BETS GETTING CANCELED. TERRIBLE CUSTOME SERVICE THAT NEVER ACCOMMODATES YOU FOR THEIR ERRORS.

Very happy with the all the betting options and the convenience of betting from my mobile phone. Although I’ve had some technical difficulties where the application wouldn’t open on my phone then I got locked out of my account because one of my passwords was incorrect then I had to go to my bank twice to email my information so I wasn’t pleased with all the headache due to that ! I am glad to be back on although I was on a very very hot streak at the time and I’m hoping that it continue now that I’m back on ! All said I’m happy with the service and appreciate the safety they took with my account I understand sometimes things are an inconvenience that it’s for the best regardless of the missed bets and my hot streak I was on . Just happy to be back on !!!