Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
4.3If your account number begins with an ‘A’ or 'BGX' then good news, you can log in and use this ‘British Gas Energy’ app straight away. If your account number begins with ‘85’ this means you’re still on our old ‘British Gas’ app. We’ll let you know once you’ve moved over, so you can start using the new app. What can you do in our app? • Keep track of your energy usage – to do this you’ll need a smart meter that sends us half-hourly readings • Stay up to date with your latest account balance • Pay your bill in just a few taps • View your statements and payment history • Set up or amend your Direct Debit • Check and change your tariff • Submit your meter readings and see your meter read history • Manage multiple energy accounts • Manage your energy if you’re a prepayment customer • Choose between light and dark mode • Fingerprint and face unlock • See your savings from PeakSave events • Let us know if you’re moving home • Book a smart meter appointment • Manage your HomeCare account What are we working on? Here's a look at some exciting updates we’re developing to improve your app experience even further: • Enhanced accessibility. We’re continuing to make the app more accessible for everyone. We’re focusing on screen readers to make sure the app is easy to navigate and readability is better on the home screen. • Direct Debit insights. You’ll have a handy new tracker soon so you can check if your payments are on track to cover your yearly energy costs. • More helpful support. We’re adding clearer help and support information in the app, so you can easily find answers whenever you need them.
