BritBox: The Best British TV

response required

During the free-trial period this app, while not brilliantly organized, worked fine, no crashes. The day after the first month was billed, it began crashing! Every darn time I start to watch an episode of something, about 10-15 minutes in, it crashes. Doesn't matter which device (iPhone, iPad, Apple TV) or what the program is. Close app, reset device, restart app, crash, repeat. Delete app, reset device, reinstall app, sign in again, choose program, start to play, crash. Doesn't matter at that point that I like programs offered, I'm fed up! As for the app's design, it's as if whoever the developers were, they must have never used any other streaming service themselves, since the app has virtually none of the features a good streaming service has. Doesn't properly track and save what you've watched so you can immediately return to a series and/or episode you've already watched. Search makes it crash. What's the point? While I like the huge selection of British programming that it has, what use is it if the app is unusable?! The only reason I gave this app two stars is the size of its library of programming.

I have been searching for a place to watch surviving episodes of Classic Doctor Who and this service provides! Though it isn’t perfect due to missing the episodes that have not survived (including the parts of those episodes that did survive) having 90% of the classic series available makes up for it anyway. Plus, since I am subscribing to the service I also get to check out everything else the service has to offer besides Doctor Who. The actual streaming service of the app is good, much better than most reviews suggest, but it could use a few improvements. It would be nice if it kept track of what you have watched and had a “continue watching” section where it had the next episode ready for you instead of making you remember what you have already watched yourself. Other services also have features that let you skip back or skip ahead a few second to get to a part you want to see which is also absent here. You also cannot watch videos on this app while opening another. Despite these small flaws, the app has been reliable so far and I have subscribed to the annual plan. Here’s hoping to a good use of it.

ask user to change the rating

I signed up for their streaming service on my iPad thru my Apple ID. I was charged right away but I wasn't able to watch anything. (Every time I clicked on a program it said "choose subscription" and I would, AGAIN. Then it would say, "already subscribed" over and over again, never letting me access any content. SUPER FRUSTRATING!) I sent TWO emails to customer service over 4 days ago, never got a single response (not even an automated generic response of "looking into your case"). I finally called to talk to someone and they said they had no record of my account being active and said it was a problem with Apple. The rep was "immediately referring my case to tech support" (no one called me back). I called Apple (who was quite helpful immediately) and after trouble shooting for quite awhile, couldn't find the problem and refunded me my money. The only thing I can think of is the interface isn't set up properly with Apple. Stick with Acorn, they have better service and better content. Britbox is not worth the hassle and terrible customer service.

I am a huge Brit tv fan, and luckily live in DC metro area where we get a unique PBS channel, WETA UK showing 24 hour Brit programming. Even though it's wonderful, I also subscribe to Acorn, and now BritBox to round out my options with very few duplications. However, I have had to sign out and back in every day to access BritBox as I am prompted with " invalid token". This is got to be resolved soon. Support suggests to sign out and back in, duh,... I get that, but every day? UPDATE...I've adjusted my rating to 5 stars after sign in issues resolved. Britbox app support contacted me to confirm their update corrected my issue. Barely over a week new, and already more content. I haven't used any other apps all month! Very Happy!! Edit/Update Several months on and I'm still loving this app!!! No longer any sign in issues. I've learned that 95% of the classic Doctor Who episodes that are NOT available on BritBox can be watched on Dailymotion, although some are animated.

I love, love, love BritBox. I have everything I need there, instead of a lot of junk on Netflix I’ll never watch. And Acorn was fine, but I could get most of what’s there on PBS Passport. BritBox was a little shaky at first (a year ago, when they first started). The video streaming would malfunction, and it wouldn’t keep track of where you had left off. But the toll-free customer service was friendly and quick with their response. They even reinstated a show I wanted back (“Vicar of Dibley”) the day after we talked! One last thing: Some will roll their eyes at this, but I really like it that you can watch cultural programs like the Royal Wedding, Edinburgh Tattoo, and King’s College Choir Christmas and Easter services. With my mum living in the UK, it makes me feel like I’m there with her... Thank you, BritBox, for bringing cheer to us here in the States!