Bring Back The Beat

Thank you, we are constantly working to help make the app experience more intuitive for our users, so we value your feedback. Bring Back the Beat is designed to help users reconnect with the joy of music through specially designed skills based games. To help you get started, the app has lots of handy tips on how to play each game. If you missed the how-to videos and prompts when you first logged in, you can watch these again by clicking on Help in the navigation bar at the bottom of the screen. You can also click on the letter “i” icon at the top of the screen of each game, which explains what each game is all about. Within the app you can also click on Menu and select the Feedback option to send us your questions and feedback. - Cochlear Support

Dear kinglouis10 Thank you for your feedback. To turn off streaming to the sound processor and listen via your iPhone speakers, follow these instructions to set your iPhone as the audio output: https://support.apple.com/en-au/HT202809#ios. If you still need help, please contact customer service and we’ll help you out further.

Thank you Ksnstar for your feedback. The most likely cause is that the mute switch is enabled on the side of your phone so that the sound switched off. Try turning sound back on to see if this fixes the problem. If this doesn't help please contact customer service and we’ll help you figure out what’s wrong. – Cochlear Support

Thanks for sharing! We appreciate you taking the time to share your experience with our App! – Cochlear Support

Hi Carl Reynolds, sorry you’re having trouble – we would be happy to help! Please visit the help menu in the app to review frequently asked questions, submit feedback, report technical issues. Thank you for taking the time to reach out to us and we hope to be able to resolve this issue. – Cochlear Support