Breeze for Patients

Breeze helped guide me through getting my medical information down for my new doctor. It guided me through all the things I needed to let my new doctor know about my medical health. Using it in the future to login to my account, I should be able to update my information when there are changes to my health or medications. I hope I can get information in the future from my doctor there as well. I like this much better than having to take a lot of paperwork with me to my first appointment. It is easier than online medical websites I have used in the past.

I made an appointment just after 5:00 on the wed before thanksgiving. About a half hour later, I learned that I needed to take my son to a college visit on that Monday. So, no problem, I will just cancel the appointment, right? Not so. I tried getting into the app and I learned that I only requested the appointment and I to finish installing the app yet. So, I figure that when I finish installing it, I will be able to cancel it. No such luck with that either, but now, I have not just requested the appt, but also confirmed it. And I am not able to cancel it. And it is we nite before TG holiday. Nobody will be back into the office until Monday morning and I will get charged for the appt because I didn’t cancel at least 12 hours in advance. Luckily someone worked on sat and cancelled it.

response required

1. App is not family-friendly. It needs to be enabled for use with multiple patients, especially for minors. My children and I see the same physician, however, the app is only single-threaded, thus rendering it useless. See the FMHMobile app. They know how to do it right. 2. There are problems with sending messages to providers: a) I receive an error message every time. “ERROR: The data could not be read because it is missing. ^^ ”What is this??!? ^^ Yesterday, I sent a message to my provider and got this error. So, like most people, I tried it again 2 more times with the same result. Finally, I gave up and called provider and left a VM. But... Guess what? Those 3 messages actually went through later. Frustrating. b) The method of sending messages is a UX design nightmare. I have to type it in like it’s an iMessage (1-line field that scrolls). Well...When communicating with a doctor’s office, messages are usually longer than a text message. The worst part about it is that there is no way to easily review the message before sending it (and then experiencing 2a above). This needs to be displayed in a paragraph form that is easy to edit if necessary (like the format of this app review).

I found this program to be be easy once I got past the first screen. It seems to be thorough, especially the legal permissions in case of incapacitation. I filled this form out on my Apple phone and the questions were clearly written and easily understood. I did notice that when I changed screens I was at the bottom of the next screen and had to physically get to the top of the next screen. It might be a good idea for the next screens to automatically start at the top. Just a suggestion.

When filling out patient information, certain fields won’t allow free form writing. The drop downs do not have enough choices to be complete. Also neither my referring doctor, nor my primary care doctor showed up when I searched for them. Under ‘ethnicity’, I am half one and half another, there is no choice for that. These types of issues and others made it frustrating. Other parts were easy, like taking pics of insurance card.