BPI Mobile

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The interface of the app is clean but viewing all the accnts is too slow and the fonts are big so please consider that you need to make the font same as the old version because it's to big and for the drop down menu on each accnts I don't think it is needed if there's only 1-2 accnts, it is hassle to click the drop down if you only have 1 accnt in savings, investment or credit card but if there's 3 or more accnts in particular savings, investment or credit card then the drop down menu is needed and also for the investment accnt, please add subscribe and redeem function and viewing transaction like in the old version of the app. And if you can include all the features and functions in the bpi website like enrolling accnt or billers or increase in credit limit, redeeming of points in credit card, viewing of statement of accnt in credit card, updating profile and other functions much better if it is also in the mobile app. I'm looking forward for a better version of BPI mobile app.

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Thank you for listening to all your users’ feedback. I’ve noted several improvements, particularly in the addition of the basic features present in the old app which this new version originally lacked. However, I have to say that you should have ensured that all these basic features were present to begin with when you first rolled out this new version. Anyway, may I request for you to add the ability to set an online bank appointment which at present can only be done via the website? Also, it would be great if you could add the ability to transfer funds to other banks, as well as to redeem BPI credit card rewards points, using the app. Other banks’ apps (specifically Citibank and Union Bank) give their users this capability. BPI clients should be given the same capability, too. I used to think that BPI gave the best banking experience, but sadly for you you have lagged behind your competition. Please step up. It’s the least you could do for loyal clients like myself.

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Dec21 feedback: I would like to report again that using the mobile app I still cannot pay LWCI merchant but when i access my account in internet explorer, i was able to pay it. Hi Developer PLEASE help address this issue. Nov21 feedback: I am managing my family budget and all bills are enrolled in my account. To fit the expenses, often times I transfer the money of my husband to my account. With the new app, it is tied to only 1 account, I need to access the internet to access the account of my husband and daughter. The old app allows me to check their account, now I cannot in this new app. Also, when I tried to pay our water bill to LWCI merchant (originally available to the old app) It shows failed transaction. Good thing the old app is still working and I was able to pay LWCI on time. I am worried how to handle our bills next month when the old app is no longer available.

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I like the touch ID log in feature. PLEASE REMOVE THE ONE TIME PIN feature for bills payment to enrolled bills account. I use the online payment feature specially when I am out of the country to pay my bills and I DO NOT BRING MY LOCAL NUMBER WITH ME. This is a big problem for me now since the one time pin text will not get to me so how do I pay my bills!!!! Being able to use mobile banking and internet banking while abroad is one of the reasons I bank with BPI, but your insistence on using this one time PIN feature for ENROLLED BILLS and ENROLLED ACCOUNTS will basically render the apps use while in a foreign country impossible unless we spend on additional mobile bills. Please take into consideration that the ONE TIME PIN is also TIME SENSITIVE and waiting for a text message from a Manila telco to get through to a foreign telco may take longer than the time set to input the one time pin. All of a sudden this is a big problem for me since I am leaving for a trip very soon yet have to manage 3 households with bills to pay in Manila.

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I load up my prepaid phone thru the mobile app which I always do but this time it is a larger amount than the usual then pop-up says it was unsuccessful and I still was debited/deducted from it. This is not the first time, I load up several times before with smaller amounts but I just have to let it go since your customer service is very poor and I have no time and too busy to deal with your very poor service and I just want to avoid stressful inconvenient service your bank is causing. For the first time I tried to reach you thru email about my concern and gave me 6 banking days for you to fix this freaking simple transaction and it’s been more than 6 days now. I’m not surprise coz that’s how your service work. Not recommendable bank whenever you get problem with your transaction don’t expect they will ever fix it, you just have to accept it or if you have long patience and can do a year long follow up with any concerns, go ahead.