BOSS Money Transfer. Send Fast

I been using the Boss Money app for a year now and I really like it. They don’t have the best customer service but you can do most of the things on the app so I don’t have to call them much. They have a good conversion rate for my country and their fees are very affordable. I used several other online money transfer services in the past but this is my favorite one so far. I highly recommend it if you send money to Africa. They have a variety of local companies that they work with so it is easy for people to pick up the money you send.

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I downloaded the app last night hoping it will be the best and fast way to send money internationally only to be disappointed. I made my first transaction last night with a fee even though they said it was free up to $300 and it’s been 14 hours already no money has been received. I called customer service money transfer and the lady wasn’t nice so I ended the call. 3 hours later I had a voicemail from the verification office to give them a call and has been calling them and leaving voicemails. till now I haven’t been called. I use this service for international calls and it’s good but the money transfer system is bad. please fix it. I hope the money is sent or I get a call because this money is for a very important reason and I thought this service will be good. I’m really really disappointed. 14 hours and the transaction isn’t still successful.

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I have to go through the same process to validate my transaction almost every time. A 30minutes wait time to reach a representative then they transfer you to somebody else who puts you on hold for a very long time and rarely comes back. Next thing you know, you find yourself right back to the prompts. It is FRUSTRATING !!! The whole process is simply ridiculous. I would rather pay Moneygram extra than going through this again. I have been having this issue multiple times and for quite some times now. I spoke with different persons but the ONLY One representative who was courteous enough to let you know what is truly going on is Diana. She takes the time to explain and go back and forth to the Verification department to actually help your issue getting resolve. She is the reason why I am writing today. DIANA deserves a 5 Stars but BossRev in general.... NO. She delivered great customer service.

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I have been using Boss Revolution for a while. In the beginning, everything was great and I even convinced all my family members and friends to start sending money with Boss Revolution. However, last month I sent money for one of my family members back home (who is sick) and they cannot receive the money because, according to them and the customer service rep in my country, the pick up number is incorrect. I called Boss Revolution 4 times and they keep saying the money has been received and they are still waiting for proof of payment. It’s been over a month since I sent the money and I am still waiting. Now, the transaction cannot be cancelled and the money cannot be received. Over a month! I’ll never use their services again. I Just deleted the app on my phone and I’m considering a legal process and social media campaign against this company.

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I downloaded and use the app in May and that transaction went through smoothly, however I used it yesterday which is about five weeks later and it was giving and error message saying there is an issue with the credit card. I tried three times with two different cards and the changes were applied to my cards all three times without sending the credits to the phone number I selected. I called customer service only to be put on hold several times and it kept going back through the prompts. I had to explain to five different representatives because a different one would pick the phone up every time and still did not get my concern resolved. The service is unreliable and not user friendly.