Booker Mobile

I don’t like that I can’t see numbers & emails, especially when I entered them or they are MY clients. I don’t like that the payments recorded in the mobile app do not match the payment displayed on computer connected to it & actually received. I also do not know which notes are private & which notes are presented in the computer booker version regarding formulas & thoughts about clients or why there are things that are only accessible on one or the other. I don’t like that I cannot see the history of services recorded or that if I could see the service history then the price history would still be wrong. & as a busy stylist I rely on the convenience of this app & I assume that is booker’s purpose. To be Convenient. I recognize I AM SPOILED so I rate 4.5/5 because it has made my life so much easier & made me not only build & book/adjust my own appointments wherever whenever but also I’m able to assure my appointments are always correct.

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the booker app adds so much extra stress to my booking. I wouldn’t use it but it’s what we use where I work. The app is awful. It logs you out repeatedly and sometimes it just won’t even let me log in for days the app will just go black and force close even if I delete it and redownload it. I have to text my coworkers to view my schedule for me sometimes because this app is awful. I will say it works fine on the computer but sometimes it’s hard to book things and you have to mess around for a while until it will actually let you save it. I personally will not use booker for myself unless it’s required by my place of business. Just get square. It’s so much easier. I never really write reviews but booker wastes so much of my time daily that I needed to. Please fix your app.

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There are constant workarounds being suggested, just to use the app. So many processes are manual and so very time consuming. To even book a mobile appointment now, you can’t just click and create as it won’t select the appropriate time if it’s not on the hot or half hour; you have to make it so big (just the right amount or it won’t work) and then you can do it. You cannot see how much people paid for their appointment in summary nor track their membership benefits info. If you select a progress note and press done - it updates to your name and that new date/time and allows you to edit (none of this should be the case). As someone who mainly uses a mobile to work, I have to use the computer most of the time anyways. Hoping this system gets better over time, as we are mandated to use this for our business at present. As of the last two years, I haven’t been impressed - there are some other cool and easy to use systems out there.

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I enjoy this app for booking use in my salon but there are a good bit of problems that prevent this app from working as well as it could. For starters I would really like the option to get appointment notifications/check in notifications. This would be great because I could get an Apple Watch and work even more efficiently. Another problem is that this crashes 1/3 times I refresh the page. This is super annoying. I have to start it up and log in multiple times in the day. Also booker as a whole goes down more often than not every week it seems. If those problems could be worked on this would be a really great app for stylists.

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Our salon switched from VagaroPro to Booker recently and have to say Booker has a lot of work to do on their app. I cannot stand not being able to see my work week at a glance. Retrieving your notes is completely tedious. It’s completely annoying to have to pinch the screen to see you week/day. Huge issues with having our clients get confirmed. We paid to have all of our client appointments transferred and there were numerous mistakes in the transfer...to the point people have come in for an appointment that was scheduled in our old system and but not transferred to the new. Since they weren’t transferred, new appointments were booked in that clients spot, therefore no appointments to accommodate them. Deeply disappointed in this system.