BoltBus

I have used bolt for a few years now, and I have to say, it is by far my favorite way to travel. I have only travelled between LA and SF, so I can only speak for that particular route, but let me tell you, they are ALWAYS on time, friendly, and courteous. I like how they arrange the boarding by letter and number, it feels organized and thought out. The outlets have worked 99% of the time, and so does the wifi. The seats are comfortable and the space is decent. As far as the app is concerned, I do enjoy it. I wish there was a way to reset my billing address though so I don't have to keep retyping it in(I have since moved from the address they keep autofilling). Anyway, I recommend boltbus to all my friends and family, and would suggest it to you too!

Over and over over again I tried from my phone to my tablet to my laptop until I just called and explained that I have been with you guys from before my soon to 13 yr old grand baby was born! Back when we had to line up in 33 st across from #NYC Madison SQUARE GARDEN 😱 LOOK , why couldn’t I even get the Reset your Password Button to work so I can get my letter A-tickets? This had been happening to me for a few weeks because I normally go back and forth weekly visiting and babysitting my now 2 “G”Babies! I wasn’t rude on the phone or anything I am more like a female Madea, 🤪🤣🤣🤣🥰 Anyways the young gave me a temporary reset person and I did as she instructed me! And now “G” Ma is back‼️ and on board! #THANKSBOLTBUS 👍🏾💯😅😂😜

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The old app wasn’t the prettiest app out there, but at least it was useful. This app is a mess. There are screens that don’t even fit. Like it trying to load a web page in a window that’s too small. This is not a REAL app. It’s just a bad website trying to disguise itself as an app. If you go to website on a phone it looks exactly the same. You used to be able to do things on the app in a smart way like logging in easily. Not anymore. This new app is so frustrating to use. And you used to be able to access My Trips easily and that’s gone. WHY would you take away useful functionality and make it harder for people to use. This name NO sense and this “upgrade”, which is honestly just a downgrade, is very disappointing. Now I have to delete the app because it’s useless and takes forever to do anything. This was simply a bad move. I suggest going back to the old app until you can find someone who knows how to make an app to make a good one for you.

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This review is for the app, not the service. I have been riding bultbus for going on five years now and I haven't had an issue with anything until this dreadful new update to the bultbus app (the mobile website is not any better). Not only did I grow a beard in the amount of time it took for new pages to load, but I also had to close the app server times when it decided to take a break not loading anything but a blank white screen. Finally, after what seems like a technological battle I type in my CC info and press submit. I think all is going to go well, this we a silly thought, when it fails to load the confirmation screen! It accepted my payment, sending me an email to let me know; however, when I opened the email to download the tickets it would not scroll past the first ticket.

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For over a year the app would tell me to update to the new app. Never did see an update and also didn’t seem like it needed an update. The app worked great. Easy to log-in, book a trip, get to existing tickets to show to the driver. App worked. WORKED. And now they went and actually updated it and now it has a horrible interface that barely fits the screen, you have to enter a confirm number in order to see your ticket, that info doesn’t even display correctly on the screen, you have to PRINT it in order to have a copy of the ticket to show the driver because the app DOESN’T ACTUALLY STORE any of your travel/ticket info. I ended up just taking a screenshot of my tickets so driver can scan it. What is the point of having an app if it doesn’t even make any part of ticket buying and retrieval convenient? Wish I didn’t update.