Bolt: Request a Ride

Taxify has eliminates most of unconvenient things about taking a taxi: rides are cheaper, finding a car is faster, I don’t have to wait outside, I get a good overview about my trip and payment is seemless. The only thing I am missing with new updates is ability to share a ride with my friends conveniently. As I cannot change the address, the app kind of assumes that I only take one stop trips. This is not true because sometimes the destination changes during the trip (get mor eprecise information about the location) or more oftenly I will take a friend somewhere midway to the destination. Now I have to rely on making it verbally clear to the driver which is what I disliked about taking a taxi in the first place. Ideally it would be good to get a possibility to share the cost with a friend as well, but a good start would be allowing multiple destinations however it is more convenient.

My first impression about Taxify was good. But some updates are making me less impressed about Taxify. There was an option to choose car based on price an estimated arrival time. This isn’t available anymore. Both the prices and arrival time are like roulette now, you never know what you get. The most important recognition element of cars is missing!! The color of car. But on many cases you have to be like a mad dog to guess which car is for you. Color will help to separate easily potential cars!! Many drivers don’t speak native language and you are unable to explain better route or exact location where to stop. Rating system is useless as this doesn’t provide any valuable information for drivers and service providers. If there is complain, it should be easy to add instead of those meaningless stars. Also instead of stars there should be an option for extra tip for driver, which is not affected by any Taxify fees, so I can easily make an compliment for good drivers by paying some tip, instead of those stupid stars. This will motivate drivers to provide better service!

The concept of the taxify app is great, makes finding a taxi a lot easier and the rides cheaper. However, the distinction between taxify regular and taxify comfort cars is close to none, while the price difference is quite noticeable. I have gotten older/worse condition cars from the comfort than regular. I find that there should be tougher restrictions to classify as a comfort class driver. An example of why this is needed: There are times when you want the ride to be comfortable and presentable, when going to a theatre or an important meeting. The Tesla is not always available so the next option is taxify comfort on which I can barely rely on these days. It is sometimes even embarrassing what cars you can get from that category, far from comfort. Another small thing I would like to point out is that since the new logo is all green, people are mistakenly opening it as whatsapp. Some constructive criticism. Best, F

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I have been using Taxify for a long time and i really enjoyed it. The prices were fair and not too expensive. There was almost always a car free and they were in a 1-5 min range. Now after the update to Bolt everything changed. They added a new ride called Bolt. I don’t mind it and it’s not a bad thing, but all other aspects of the app have worsened. The cars are always busy and the prices are also higher than they were before. It felt like the shrunk the amount of cars. I wanted to request a taxify and the app said all were busy. I wated some time and I saw the prices go up in like 2 minuets from 3€ to 3.90€ to 4.50€. I won’t be using taxify anymore as long they won’t change it.

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90% of the drivers can’t speak English in Poland. Recently had an instance where it showed that the driver picked me up, however he never did. I waited about 20-30 minutes longer and he never showed up. I tried contacting support (found out there’s none) and contacting the driver. It showed that he picked me up and stood in that spot for over hour and a half. After calling the driver about 5 times, he finally cancelled the ride. I was still charged for it, and to this day I haven’t received a refund for it. Only positive is that sometimes you can save few bucks compared to Uber.