BlackBerry Work

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Whose back did Blackberry scratch to worm their way back into the corporate realm with a product like this? My phone has not been right ever since the transition from Good. It took two days just to load, then hours to complete the clunky setup. Since then, the battery life on my phone is abysmal, the sync with Outlook is inconsistent, and it demands my password all the live long day. And it’s quite a coincidence that after having this phone for three years, just a couple of weeks after getting Blackberry I have an OS glitch resulting in my phone becoming disabled. Since this isn’t my personal phone, I couldn’t just plug it into iTunes for a reset, so I had to wait a week for Apple to “verify my identity” before I could get back in. And I’m off to contact the help desk because after everything I did just to get my phone back to baseline, Blackberry got wiped AGAIN, and I need an unlock key. This is total bull. If Blackberry wants to stay in business, why can’t they just stop sucking??!!

I’m a network admin that uses this service daily. Well installs, configures, and manages daily. I have no real issue with this bundle, users tend to hate it but I think that lies more along the line of the lack of ability to remember a password or other basic and simple instructions. The network admins are the ones who have to configure the server and get it installed on end point devices. I don’t know why the users complain that it’s the devs fault when it’s technically their IT department that’s lacking in the training of its use. 3.5/5 stars from me because listening to everyone complain makes it harder to work with. P.S. if you want it to work let your IT department actually work with you and slow down while letting them show you what to do. 20 minutes to fix a problem is better than it not working for months.

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Maybe it's how it is put into production at your particular place of work but I've found this application to be a kludgy attempt at delivering a much needed service for a corporate user. 1) I can't turn off notifications on my device without completely disabling the app, 2) why on earth does the UEM Client have to run simultaneously with the Work app? Just adds to battery drain (I suppose) and adds yet one more app running in background on my phone that's as useful as a 6th toe. 3) useless biometric login - even though I have fingerprint authentication enabled the app requires I manually enter a password every time I open or after a few hours of not using. 4) by default I can't access applications outside of the Blackberry environment via Work (e.g. Safari or Webex). <snark on> My guess is this is a veiled attempt to get corporate users to stop using mobile devices as a cost saving measure <snark off>. Really a huge step backwards from the Good app.

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This app is just terrible. Frequent crashes. No ability to search calendar. Unlike the iPhone version, the iPad version has no setting to turn-off auto-advance to the next message when you file/delete a message. This totally breaks workflow if you don’t want to read emails in sequential order. Why would the developer have completely different behaviors on iPhone/iPad version? Also, while you can specify how many days worth of email to download, the app NEVER cleans up used memory meaning that if you get a lot of email, the app eventually expands to fill your entire device. You’d think that setting the app to download only 2 weeks of email would keep only 2 weeks of email on the device and recycle the memory...but you’d be wrong. Unless you have to use this app for work (like I do), run as fast as you can.

I really do not have an issue with this app overall, but I do wish that on my iPad, I could find a way to make it where if I delete an email it does not automatically open the email underneath it. On my cell phone, I have no issues with this but I cannot seem to locate a way to do that on the iPad. Otherwise, I find it helpful to see mine and my executives calendar and the email on the go. The biggest downside is that I notice a lot of times my calendar does not update on the fly. I’ll get meeting notices, when the meeting has been canceled already for a couple of hours. Overall, it is still nicer than having to carry two phones.