BioLite Energy

I’ve contacted Biolite about their app showing only 18-36 mins remaining while the actual lantern shows it’s fully charged. They said they are aware of it and hope to fix it on their next app update. well it’s been 11 months since their last update. Also they said to trust the unit leds to show how much power is left. well I drained and fully charged it 3 times so far and the unit only gives me only 4 hours on high and nowhere near 7.5 hours as advertised on their website and or packaging. They also removed the bpm feature that used to sync with your music. btw I’ve tested two new units so far. the first one only gave me 3 hours of light on high. tech support answers once a week if you’re lucky. so not much help there. It’s a nicely put together lamp with nice features. just wished the co spent a little more time fixing the bugs. almost a year later and no updates to their app? ridiculous.

I used this app with my firepit and it worked flawlessly. I just got a base lantern xl and now the app won’t even open after it crashes. I found out that if I delete the app and re-download it I can use it shortly. Although as soon as I set an alarm and save it the app crashes. Then I retry to open it and it doesn’t last 2 seconds before it re-crashes. The app refuses to stay open long enough to pick what to connect too.

Not sure why there are so many negative reviews, as this worked perfectly for me with the FirePit and iPhone 11 Pro. One time setup for Bluetooth connectivity and it’s worked flawlessly ever since. Connects right away! One suggestion for the developers if they read reviews: please make the UI for the fan speed slider a bit more user friendly. It’s sometimes hard to “grab” the slider, so perhaps you can just expand the touch zone? Something to think about!

I do Apple iOS public beta updates. Just recently I was using my Biolite FirePit I left the app to play a game on my phone then when I went back on the app then it just kept crashing when the app starts up I had to delete the app twice that day but the way I figured out how to keep it from crashing is to force close the app please fix this bug it’s getting annoying!

response required

By looking at the dates of updates, it appears this app is not supported anymore, which is a shame because there are serious pairing/syncing bugs where the app must be uninstalled/reinstalled to restore functionality after it starts crashing on the device selection screen. I feel somewhat mislead on my purchase of the lantern when the associated app clearly needs more work to deliver the advertised functionality. Happy to update my review with future app fixes.