BigRoad Truck Driver Log Book

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App removes your signature all the time then automatically drops you into on duty when you're not on duty then you're in violation the location marked is wrong at times I know the app uses google maps so unless Melvindale Mi moved to delta township Ohio something is certainly wrong Melvindale is nowhere near OH The app will give a violation warning for can't modify logs talked to big road about it and they're aware of that bug and are working a fix for it that was a year ago. There are times where it just stops working altogether not just with my truck but other trucks. When I mean stop working or will show you stop in Fort Wayne IN and your 6 hrs away and have been on duty the whole time. Won't record drive time at the time you mark on break it shows on break So you go to leave and guess what app takes your break away and now you're in violation and yes it was clearly marked and saved on the log. So clearly have some issues with this app that need to be fixed because if I get a ticket from dot because this app has a mind of its own I will be pist

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Update: Losing another star. Update still has same glitch plus more. Mainly the app crashing and freezing. I won’t even fall for call us again because they truly don’t care. I’m calling keep trucking now. They seem to have happy customers. I have been a BigRoad user since before dash link was even available. The UI is the best out there. It loses stars only because of one major glitch. 2-3 times a week when I start my truck it changes to driving then immediately to on duty so it starts my 14hr clock. When it does this it gives me a missing odometer error. Last update says it fixed this but it didn’t. I know from other reviews they’re going to tell me to call or email which I will not because I have several times in the past year and a half with no luck in fixing it. A couple of times I was told no one else is experiencing this and I’m doing something wrong. The only thing I’m doing is starting my truck. If this problem is ever resolved they’ll get 5 stars. Everything is 5 star review ready but this glitch is a huge one. It can be avoided, I have discovered by signing out of the app when you start the truck every time then signing back in before you take off but that is a bandaid fix and shouldn’t be required.

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I signed out 4 days ago with no violations. I logged back in yesterday, again with no violations. I get to my destination tonight and suddenly every day last week shows a violation. It tells me I drove over 8 hours without my half hour break. It tells me I drove after my 24 hours. None of which are accurate!! All you have to do is look at the graph and entry’s and you know that is incorrect. I arrived to my destination a month ago just under my legal time by 4 minutes. When I parked it and tried to change my duty status to off duty it suddenly said I had 5 minutes of unassigned drive time which then put me in violation. It is unreliable and will someday cost me a ticket even though I’m in compliance!!!!!!!!! 😡 Addendum- don’t waste time calling. They won’t correct the violations they caused. The app sent me off my breaks and rest early. This puts me at risk and they caused me to violate the hours of service even if only by seconds. It makes no sense to me that they would change their way of counting the minutes and applying it retro. It should have just been applied going forward. Their new solution is to wait for one minute after the app clears your break or rest before driving. In other words DONT TRUST THIS APP!

You don’t have to worry about the complicated loop holes to gain those few extra hours. This program knows the rules, and allows you to squeeze the most out of the law, while still staying compliant. I’m a Texas driver where you are still allowed to gain time over the standard 15 hour day. This program allows for that and does it with ease. No more 15 minute intervals. This program logs your activity down to the second. If you stop at 2:07 pm, that is exactly what it will read. No more bumping it up to 2:15 to make the graph work correctly. It even allows for yard move and personal conveyance without charging drive time. It has thought of everything. Great work guys. Using the “AOBRD” version, you can edit in time for on duty or sleeper birth, that you may have forgotten to previously add. This is a very helpful feature. It does not allow you to modify any drive time, which makes it DOT compliant, and the troopers really seem to favor this program over other options. I have been in touch with the developer team via Facebook Messenger. They were very open to communication, and said they would look into implementing my suggestions. I’ve used a lot of log book app’s, and I have not found one more accurate and driver friendly than Big Road. Get it today and use it for your ELD mandate. Al Supak

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I’ve been using big road for about 5 years now, and up until recently, I’ve been pretty happy. In the recent months, there has been some updates with IOS, and for some reason, it caused my app to crash, multiple times an hour, putting me on duty, then back to driving, thus making my log book look like a preschooler art project, I contacted tech support and explained the issues I was having and was told to try uninstalling the app and download again. I tried that multiple times before I call and was told to try again. I did as instructed and the program still keeps crashing. I’ve called multiple times since and haven’t been able to resolve the issues. I’ve tried contacting my fleet manager multiple times and haven’t been able to speak with anybody, I’ve left voicemails and no response. I’m not really sure what steps to take at this point, but if the problem doesn’t get resolved, I will have no choice but to take my business elsewhere. I’ve been very happy with bigroad and I hope to continue to be a customer if they can get this fixed.