Bell Wi-Fi

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After trying for a month to find the optimal physical locations for the wifi pods, I’ve concluded that this product simply does not deliver what it claims. The pods ‘optimize’ to the worst possible configuration. I have no other neighbouring interference so I’m baffled by some of the configurations. Most times, my furthest pod will connect directly to the modem with a poor signal, bypassing 3 other pods that are physically closer and have excellent signal. No matter how I change the physical location of the pods it generally starts off with a decent speed around 200mbps and within about an hour I’m getting around 1mbps. Since I am paying for 1.5gbps this is not acceptable as it is 1500x slower. During troubleshooting I even plug my PC directly to a pod via Ethernet to ensure that my computers network card is not to blame. Speed of the pods is only half the problem. How the mesh network chooses to connect devices is also faulty. My phone could be on the furthest node from the modem - If I walk 50 feet until directly beside the modem the phone stays connected to the far node and I have virtually no signal, or my phone drops the wifi network altogether. Devices that never physically move such as a Sonos speak try to stream music directly from the modem with intermittent signal when there is a pod less that 3 feet away. I have a few tech gadgets; Sonos speakers and a few Philips hue bulbs. This is important because they rely on consistent wifi signal to function. With Bell Plume Wi-Fi pods the Sonos speakers cut in and out constantly. Philips bulbs are often not controllable by my phone or light switches due to inconsistent signal. Moment to moment, YouTube or Netflix streaming varies wildly in video quality because of the fluctuating bandwidth - making it virtually unwatchable. All of these issues could be solved if manual controls existed in the settings menu. The ability to manually override network settings such as frequency channel has been around for over 25 years. Without manual controls this product at the moment is not ready for the consumer market. I am fortunate that Bell offered these for free with a promotion so I can switch back to my Google Wi-Fi product which functions perfectly. I only tried the Bell Plume pods because they were free and I wanted to compare. Definitely avoid!

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My 2.4 and 5ghz network separation disappeared, my printer and other remote controlled apps such as Wimo outlets on my Apple Homepod network stopped working. Bell support wasn’t “familiar” with the app. Took me hours to get back running. Deleted the app.

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J’ai installé cet app après un courriel de Bell la décrivant comme étant une app pour gérer et contrôler son réseau wifi à distance... Mensonge! C’est une app pour nous vendre les « pods » de Bell! Et après m’être connecté, l’application a forcé mes 2 réseau (5Ghz et 2.4Ghz) à utiliser le même nom.... ce qui a mis complètement mis à terre tout mes appareils connectés! Ça m’a pris 3h à tout reconfigurer! Et après je suis retourné dans l’app pour voir ce qu’elle peut faire.... et ça bug! Page noire, page de chargement infini, déconnection du compte, application qui quitte, et quand ça marche, je découvre que ça ne fait presque rien! Ça ne parle que des Pods! Et en plus ça me dit que j’ai déjà le nombre maximum de pods.... je n’en n’ai aucun! Vraiment Bell, retournez à la table à dessin et testez vos applications avant de les publier!!

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This app lasted exactly 5 seconds on my phone. The fact that my 2.4 GHz and 5 GHz need to have a common SSID is a deal breaker. There’s a reason I have them set with different names and I shouldn’t be forced to have them share a name.

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Done