Barnes & Noble – shop books

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I really can’t stand this app. First things first: It’s an app, so I feel like 1) when I hit “Remember Me” my information should already be filled in and 2) I shouldn’t be logged out every time I close the app. If it’s an app then that usually means I only want to buy stuff on my account, not someone else’s, so I should always be logged in. Next: It takes FOREVER to load anything. I will click any button on this app and it will give me a huge loading symbol on the screen that just sits there for forever. I know it is not an Internet issue because I have very high speed Internet and am always on WiFi when i use this app. Lastly: It doesn’t tell me if my orders are being delivered. When I see my order status, it only tells me “Processing” or “Completed”. For example, on November 25th, I order two sets of calligraphy pens and a bullet journal. Until November 28th, it said “Processing”. On November 28th, I went to check on the order and it said “Completed”, without telling me about when the three items would be here. On November 29th, the bulletin journal arrived, but not the calligraphy pens. I double-checked the order, and all it told me was “Completed”. Again, no estimated time that the other two thirds of my order would be here. Just “Completed”. Fix these problems, please, before they drive me insane.

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Barnes and Noble devs fix the app already. It’s been two year or so since the last update to the app and it’s generally a good idea to fix an app every week or two like all the current apps out there. This isn’t some awesome app back in the early days and the hype dissipated after a few years on the market. This is a productivity app that is very useful, but by not updated after so long is disappointing in my eyes and think that you have either been doing a complete revamp of the app that is/was in the making and due to the idiotic management team or whoever decided to pull the plug on the development of the app, and now has to get all the hate from all the comments because the app isn’t useable at all and load times are stupidly slow even in a fast internet connection, imbedded browser app is just bad and not good for long term development. For all of us, please hear us and fix the issues that have been commented over and over for so long. Good customer feedback is key if you want to have a viable business support in the future. Otherwise well just use a mobile browser to use the site since that is 100% better than the app as of writing this review. Thanks

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i LOVE barnes and noble, every time i go in the store i spend a minimum of two hours there before i even realize it. this app makes me want to back out immedately. it's SO slow. it randomly freezes, it shows up no search results sometimes but i can go back later and the item will be there. i deleted this app last year because of these reasons but i was given some gift cards and hoped things would be solved. nope. my nearest barnes and noble is 45mins away. i cant make casual trips there every week, not to mention there are online items not available in store. the website is the same as the app. i feel like i can't even shop here anymore. THAT is how bad this app is. it's frustrating as hell. these issues have been issues for SO long now. do something about it. or you're going to continue losing customers because of your negligence.

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You download the Nook app to conveniently read your books on any device. You realize you want to purchase a new book, but oh! Wait! The Nook app will not support that. You are told you must use your Nook or the Barnes and Noble website to purchase a Nook book, the app is not efficient enough to handle this on its own. You decide it would be much more convenient to use the Barnes and Noble app instead of manually going to their website via your mobile device. You download this app, log into your account, locate the book you’ve been wanting to purchase for the past 20 confusing minutes...only to be told that this app does not support Nook purchases. Please just create a singular app where you can actually purchase Nook books and read them as well. After all this mess I’d rather spend my time writing this review bashing B&Ns hideous job than actually buying anything I intended to from them. Do yourself a favor and stay away from all their apps.

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This problem started recently. I used to stay signed in and didn’t have any problems. Recently, however, when I try to sign in, I get an error message saying I’m an inactive user. Wrong!! I’m a very active user. There’s no way to remedy that so I went to create a new account. I got a message that I already have an account!! You must be signed in to get any assistance via chat or email. I tried calling the 800 number and an automated voice asked for my account number. Although I’ve been a member for some 20 years, I don’t have an account number. The store always just asks for my phone number. But the automated voice doesn’t recognize my phone number. I tried hitting 0. Nothing I tried asking to speak to a representative. Nothing. I’ve tried deleting and reinstalling the app. Didn’t help. If I could give a 0 star rating, I would because this app (which used to be pretty decent) is currently absolutely useless.