Avis Car Hire

The apps easy and simple to make bookings and check upcoming, current and past rentals especially when your signed up for Avis Preferred. Sadly loading times can be slow and have had several app freezes and crashes. Usually ends up working again the next time I check the app. Other than that it’s made booking easier than having to use the desktop website.

Don’t use this App. Unreliable service and potentially dishonest bait and switch on pricing in my experience. I booked a Merc C Class Cabriolet - Select Series – using the App which is supposed to guarantee the model and make of car. They emailed me to confirm car and price in my reservation. When I arrived at Geneva airport they told me it was not available unless I paid 800CHF more. Either it is available or it isn't. It was in fact available – the exact car I booked. They eventually agreed to charge "only 300 CHF more than the booking". I had little choice but to take it as they just refused to honour the booked price and all other car hire companies were sold out of similar vehicles. I later complained to AVIS customer services and they said it was my fault and my problem, and that I could have just walked away, then they just hung up on me. One of their excuses was that I accepted a higher category car -- even though the car they gave me was the exact same C Class Cabriolet that I booked. A disgusting racket. Based on this experience Avis appear potentially to be in the business of baiting and switching -- get you in with a booking at a good rate then renege on the deal and say you can only have it for more when you land at the airport. Outrageous. Don't use the AVIS App. Potentially dishonest tactics and no customer service in my experience.

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I think something has changed in this app. The UI is quite dated now but still looks and feels like Avis, just maybe for an iPhone 5 or older. The main issue is data - nothing seems to connect. I used to be able to see the status of my preferred membership, how many rentals I’d completed, etc. And when I booked a car it would appear here. Now it constantly breaks and shows an empty screen. I’ve logged out, deleted and reinstalled, but nothing seems to help the data find itself. And last time I used the app to book a vehicle, none of my details transferred to the rental location. Not sure what to suggest because it seems like such a catalogue of errors from a previously much loved service

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The app is very slow to refresh screens or move to next screen after a completed user action. Specific pieces of information are also missing - for instance when trying complete a booking, and the hire location is busy so cannot confirm the booking out of hours, the app simply doesn’t allow completion (displays an error message) - but still submits the ‘request’ - I only found out 15minutes later when I received an automated email, telling me that the booking had been ‘requested’ and would be confirmed of cancelled within 72hrs! Terrible service, awful information and poorly designed app with unacceptably slow in-app performance

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I’m not joking, this app is so glitchy and inconsistent. I’ve had to call the customer services number every time I need to make a booking. It gets one star because it does show your upcoming rentals, but in the past month alone it: didn’t let me enter my credit card CVV; didn’t show me availability of cars at my desired airport; showed me only one class of car at another location. It gets a second star because Avis is spelled correctly. That’s the best thing I can say about it. Oh, and the call icon does actually connect you to the customer services team. I should know. It’s what I have to do every time I want to rent a stupid car!!!