Aura Frames

Got this for the grandparents for Christmas so that all of the family members can add photos of the grandchildren. One feature that I noticed was missing right away is the ability to change the order or shuffle the photos that have been added to a frame. Shuffling photos should be an easy addition to the app... it would really help when having multiple people add the same frame, so that one families photos are not all clumped together during the slideshow. Or it would be nice in the app to be able to drag and drop photos to rearrange the order in the collection on a particular frame.

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When I first received my Aura frame, I followed the prompts and it connected right away...then I moved. What a huge disappointment, it won’t disconnect from the old WiFi network, even when it says, ‘if you proceed you will lose your former WiFi network. I have reached out repeatedly for assistance for this issue. What good is the Aura game if it doesn’t work properly? It is not operator error, I have the correct address and password, I’ve successfully hooked up multiple other devices to my new network with zero problems. I went through the app requesting help but it never came to fruition, they gave me the suggestion of hooking it up as if it were a ‘new frame’ but this did not work either. I’ve literally tried more than twenty times. Again, what good is the Aura frame if it doesn’t work? I was promised phone calls via emails but they never happened??? I have to conclude that there are bugs’ with the Aura Farme and then, poor customer service to boot. This frame was given to me by my grown children so, I could enjoy both them and my grandchildren because I live far away from them. What a waste of money and what a terrible disappointment.

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I have been helping my in-laws set this up as they got this for a gift. I set it up on their iPad. It was disappointing that there is not an iPad version of the app only an iPhone sized one. I added photos from the iPad. If it is in landscape mode it will crop the portrait photos and vice versa. It would be nice to have the option to display the full photo without having it cropped. I sent out invites to share photos to all the kids and grandkids emails through the app. No one received any emails. I thought it may be delayed due to Christmas Day volume. After digging on their website, it turns out that you must have the app to share photos. Fine but how is anyone supposed to know that? It would be nice if they would send out an email inviting you to download the app and join. The motion sensor on the frame is inconsistent at best to swipe the photos.

Love the concept and the execution is perfectly functional. However, the overall workflow of the app is unintuitive and there are some misleading processes to get photos where you want them. For instance, “save” doesn’t accurately express that pressing that button will send a photo to a frame. There are redundant processes that seem to use different theories of execution. All in all, it’s pretty frustrating given its learning curve—another pass or two through UX quality control and testing would help a lot. Other features that would really sell the app: • Option to add a timer to photos so that they auto-delete after a certain period of time, enabling temporary pictures • Option to tune the display algorithm to, for instance, adjust the relative frequencies of recent and older images • Integration with iOS share menu, for easy sending to a frame from within the native photos app • Video support (Live Photos are awesome, videos would be great, too!) • Web app for easy access on other devices As I opened with, I love the whole kit, and the Aura frame is lovely hardware—the app just feels like a beta release and could really stand some dedicated development time. Thanks, y’all!

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I told my husband this is the best gift for his parents that live hundreds of miles from us. We purchased a frame for them yesterday and I have been so excited to set it up as a “gift” and load photos onto the frame for when it arrives. The supporting Aura App is awful. I struggled to even save the cover photo and welcome message as the App continued to close on me. Once I was successful in saving after multiple attempts, I have added additional photos which took awhile but now... every time I try to edit the photos on the frame (placement,layout) the App freezes and closes on me. Can these bugs PLEASE be fixed? What a great concept and product with an inadequate App. Feeling really frustrated and disappointed.