Ascend Federal Credit Union

Great place to do business with. These folks treat people with kindness and respect. They really make you feel welcomed when you walk in the door and you feel appreciated for doing business with the bank. Best move me and wife made was switching to this bank. We love it. Keep up the great work. Thank you all so much for everything you do. Great staff. I’ve been to a few different locations and still have the same great experience. They are really good with customers and satisfaction. Thank you.

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I love the credit union itself but the need to use the app and it’s many problems are enough to make me want to switch my business elsewhere. Every time you sign in to the app, the notification pops up for local deals to add to your card. I wouldn’t have a problem with this if it didn’t pop up the notification every single time you log in. And then, not only is it not enough to click in to the app to get it to go away, you have to click the notification and then scroll all the way through the deals to get it to go away. This incessant feature works great, but then you tell it to notify you when you get large deposits, I.e. when your paycheck hits your account and the notification feature doesn’t work.

This app is so convenient!! And it’s even easier if you use your fingerprint to login. Transferring money between accounts is a breeze! You can have them link your accounts so that you can take money from the checking on one account and make a payment on the credit card on another account. If it’s simple for me, anyone can do it!

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Ever since the app updated, so many people (including my husband and Mine) have told me they’re app shows no accounts. After the update, for 2 days it wouldn’t show our account and only say there were no available accounts. It has literally worked once since the update and now we are back to “no available accounts”. 😡 Fix your app!! What if someone has an emergency and needs to know exactly how much money they have so they don’t overdraft to the point of no return?!? Or if someone needs to transfer money over so when a bill comes out or something it doesn’t overdraft them?!? Come on, now!

Never in any other Bank or Credit Union have I been treated like I have with this one. Of course all the rest at first bend over backwards to get you signed up then it's like your just another number to them. I have been with Ascend for years now and still every time I go in I'm treated just as well as the first day I walked through the doors. They have helped me when I needed it and still made me feel welcomed and part of their family even when at times they were unable to help. Customer for life.......