AnyTrans: Send Files Anywhere

Dear Customer, thanks for your feedback, and the problems you met have been fixed by our dev. team. Would you please update your app version to check if the problem has been fixed? And in this new version, you can not only transfer data between iPhone and computer, iPhone to iPhone, iPhone to Android, you can also transfer contacts. Thanks, and if you have any further questions, please do let us know. Thank you so much!

Hello Rmoreno457, Thanks for your feedback, and sorry for the issues you met. First, I would like to say our mobile version is a free one, and for the connection issue, I already forwarded to our dev. team. Thanks again for your feedback, and I believe a new version will be uploaded soon. As for the problem of desktop version, it may be caused by some corrupted system files, so you can not perform a backup. And I've also forwarded this issue to our desktop dev. team, and they will give you a solution soon. For any further question, you can directly contact "cs@imobie.com". Thanks for your time, and hope you have a great day! Best regards, iMobie AnyTrans Team

Hi Sfasen, thanks for using our app and sorry for the inconvenience caused to you. Regarding the connection issue, sorry that you need to keep iPhone unlocked during the transfer process to make sure the connection won't be lost. If your iPhone closed for a period of time, the app process will be ended automatically, that's why your transfer failed. BTW, a new version already uploaded, and would you please update your app to the latest one to check if it's better? Thanks, and if you have any further question, please send your feedback to "cs@imobie.com"? Have a nice day! :)

Dear Customer, thanks for using our app and we are sorry for the inconvenience has caused to you. To start with, it seems that your use our AnyTrans for iOS ( desktop software) instead of AnyTrans - Transfer & Share ( on mobile). AnyTrans for iOS is a charged software. And it also provides trial version. The trial version can help you transfer 30 items per day and it will last for 3 days. If you want to transfer more, i am sorry for that you need to upgrade to pro. It will be appreciated for your kind understanding. About video organization, we are sorry for it is unavailable due to Apple Principles. The good news is that our Dev Team is working on solving this issue. Once we update, we will inform you at once. It will be appreciated for your generous forgiveness and kind patience. AnyTrans -Transfer & Share is 100% free software. It can help you transfer music, photos and videos between computer and device, Android to iPhone, iPhone to iPhone and iPhone to Android. About the deleting photos issue, some users find that AnyTrans creates an album on the device when importing photos to device. And this album can’t be deleted on device directly. This is because Apple blocks the permission to delete the photos transferred by the third party software on device directly. If you want to delete the unwanted AnyTrans photo folder on your device, please follow the detailed steps below: Open AnyTrans > Connect your device to computer > Click Photos > Click Albums > Right-Click the album “From AnyTrans” > Click Delete. Or would you please just refer to the post below: https://www.imobie.com/faq/anytrans-for-ios-faqs.htm#part28 If there is anything i can help you with, please do not hesitate to let me know. https://my.imobie.com/support/create_ticket.php Thank you so much for your generous support and kind feedback in advance.

Dear user, thanks for using our app and we are sorry for this inconvenience. It seems that you have misunderstood about our app. Would you please give us a chance to explain this issue? AnyTrans -Transfer & Share is free, which can help you better manage your iOS content with computer and other iPhone. At present, AnyTrans -Transfer & Share can help you transfer data between iOS devices, like photos, contacts, etc..To get more info: http://anytrans.imobie.com/ From your description, we are wondering whether you purchase AnyTrans - a desktop based software from our official website. If so, we would like to tell you that AnyTrans can help you transfer the most types of data between iPhones. To get more info: https://www.imobie.com/guide/anytrans/transfer-content-between-devices-ios.htm About reply time, you will always get feedback within 24 hours on work days and 48 hours on weekends. Given the rare situation you encountered, if possible, would you please kindly provide email to help us locate your mail? And we are truly sorry for the inconvenience has caused to you. If you have any questions or problems, please do not hesitate to contact us. Or you can also reach us at: https://www.imobie.com/support/ Thank you so much for your generous forgiveness and kind feedback in advance.