America First Credit Union

I have been with America First from long before it was AFCU and would never think of changing My children and grandchildren are also AFCU member. AFCU’s determination for accuracy, expediency and many Rotherham words I could use to define them. In all my years with AFCU I have never had any kind of banking error, have always received dedicated representatives that are knowledgeable as to the customers unique need. When I hear that someone uses a bank I cringe (why would anyone to that). In using a company for as long as I’ve used AFCU which is over 50 years without any incident is unheard of. So I am very proud to shout I am am AFCU member and wouldn’t have it any other way!! Thanks to all of you at AFCU for all you have done to make me feel I am your most important customer. I am also proud to say that I recommend you to all people I know that are looking for a financial institution. Kudos to you AFCU, you have earned it and more. Warm regards, Chantal Beason

You know, if this app just updated your account settings as listed from its online (web browser) banking source, it would actually be a very useful and near perfect app. My suggestion, America First, is fix this problem before updating the GUI (that’s how the app looks and feels for all you technical novices). I’ve had this app for a while, so I know that it doesn’t update your account as soon as it should, so I haven’t run into overdraft fees in a while. Oh, also, notify your employees that this is a problem, I argued with one of your tellers about how the app doesn’t always update immediately and he kept trying to tell me it was instantaneous, no matter the situation. I think a good majority of these reviews somewhat argue otherwise. I do admit that most purchases show almost instantly, but I’ve found that some stores have a delay on the actual amount, such as most gas stations. Anyway, I know this is a long review, but it’s meant mostly for the software staff, so pay me no mind, other customers. (This information might be helpful to know if you’re going to get the app so you know what to look out for, though.)

I've never been very good with banks and my prior experiences left a sour taste when it came to Mobil banking... but for some reason American First credit union seems to work well with me.... it completely accommodates the needs of someone like my self who knows very little when it comes to iPhones, computers and technology... and even better the few times I've screwed up, calling the friendly people in the customer service department is anything less then marvelous... always friendly, patient, I can feel their smiles jump thru the phone when speaking with me... makes me want to mess up just to call them..... I will always rave the positivity and easy to maneuver on line Mobil application...... along with the card guard services that give me the piece of mind I need to watch over my funds....... Thank you AMERICA FIRST CREDIT UNION

It is incredibly convenient to be able to see balances and transactions anytime from anywhere and compare gains and losses month to month. It also shows where your spending lies in an easy to understand pie chart, including categories such as food and dining, automotive, entertainment, etc. You can deposit checks and make transfers without even leaving the couch. But it also has a few issues. Every couple of weeks, it denies me access to it, saying that my password is no longer acceptable because I’ve changed it (when I haven’t.) my only option, then, is to try to reset my password, which it always tells me is “unavailable.” It usually accepts my same old password a few days later without my doing anything else. I’m finding out that shutting off my phone for a few minutes when that happens helps. I’ve had a few other issues occasionally, but they’re not as bad as this one. It’s a very helpful app, though, overall.

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First, I’m not bashing AFCU, I love the credit union itself, but this app is freaking TERRIBLE. What really aggravates me, is the fact that I won’t have pending charges shown whatsoever for days. I sometimes will forget about some of the charges I’ve made, because I’m human and don’t remember every single shopping trip/bill, etc. and I figure the app will keep track of my transactions so I don’t have to write them down manually. The point I’m getting at is next thing you know, my account is negative because those pending transactions never showed and I spent money elsewhere. Also, something the old app had and not this one, is when you spent money, it would say where and how much and off to the side it would state what your balance was after that transaction. It would do that for every transaction so you could visually see where the money went, and how much was available after you made that purchase. I hope that makes sense? & I HOPE it gets fixed. I often miscalculate because of the flaw, and end up looking like a don’t know how to manage money.