AlwaysOn Wellness

I only started using this app due to my employer wanting us to... I use my free/spare time to check in daily to account for everything that I do; (which I was doing for “me” any how, (without needing an app to make me accountable)... With that, half the time, I find it wasteful because trying to find all the sections you have to go to check off = your updates should be making it easier/quicker for us who are hanging in there — showing the “team spirit”. But, instead, your latest update only stalls/times you you out (no sooner you sign in)/and, you don’t get real answers from the life coach/helper/etc... But, I’ll keep on struggling on for the team.

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Despite all the “improvements,” every time I use this app something doesn’t work. Today I attempted to complete a health assessment, which involves some amount of work to take blood pressure and look up & enter test result numbers such as cholesterol, etc., and answering many questions. At 87% complete, I reached a page that requires acknowledgement that data could be shared with BCBS, but there was NO way to progress past this point, with the Next button greyed out and nothing else on screen to acknowledge, so had to exit and so it would seem that all info entered is now lost. But I can’t verify that because now the app can’t communicate with its server (“Something went wrong” error). Also, before starting on the health assessment I noticed that no daily data collection has occurred for over 2 months! The data is in Apple’s Health app, I don’t see why there’s no way to force a refresh from there to here. This is making me stressed. Best way to control that and be healthier is to stop trying to use this garbage app!

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This app use to be great, but the latest updates are horrible. The changes to the programs basically made them impossible to utilize. The app also continuously logs you out, but there’s no way of knowing. I’ve had this app installed for 2 years, yet I have huge gaps (and loss of points) in daily tracking due to the logouts. Please fix your data mining app.

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Well that was a waste of time! Typical government low bid BS. Somebody got paid big I’m sure to create this useless app and then charge insurance companies triple to use it. “Here’s an incentive to be healthy” and then they don’t follow through on their end of the bargain. You’ve earned these points now you have to search high and low to find how to use them. You don’t get credit for your activity half the time either. “Always On” is conveniently “Always Off” so they don’t have to give you credit for your visits or exercise. I’m sure I get the “please contact us at this 800 number” and we will resolve your issue reply. No I’m not contacting you. Fix your app and do what is right by the consumer! Ratings are less than half for a reason!

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I’ve been using the website for over 3 years and when I had a Pebble watch running Misfit I could sync up just fine (iPhone 6 Plus). Since I switched to an Apple Watch (v2) I have not been able to log into the app and I cannot remotely connect my watch from the website. Super frustrating. I contacted customer support which just told me to reset my password. I’ve reset my password now 4 times and can login online PERFECTLY but cannot login to the app even using the new password that the website allows me in on! Garbage app.