Alton Towers Resort — Official

Very clear to use and the map was very user friendly. Helped us find a place to eat lunch and decide which rides to go on based on the relatively accurate queue time for each individual ride. I would advise downloading this app before arrival to avoid using too much data but while in the park on 4G it ran quickly and smoothly. Would seriously recommend downloading as it will help you save valuable time and effort looking around for rides, restaurants and toilets during your visit 🎢🎢🎡🎡

The app was very useful for queue times around the park when me and my family visited the park. Some queue times were accurate which ensured that we planned our day better to fit as many rides as we could in. However other queue times were very inaccurate which messed up my family’s timings. We went on the day when the fireworks were on and as they started at 7pm and it was only 5pm we decided to queue for Nemesis which according to the app had a wait to time of 45 minutes. We were in the queue for about 90 minutes and were hardly half way through. We decided to leave the queue in the end because we would have otherwise missed the fireworks which is why we came to the park. Luckily we go to Alton Towers regularly so it wasn’t a big issue but if it was your first time then it would be frustrating. We ended up loving the fireworks which were amazing to watch but it was a shame about the queue times calamity. Overall the app has a lot better f potential and could be great if the queue times were accurate.

Alton Towers is a fantastic day out and all of my family and myself really enjoy it every time we visit. The one let down is the amount of people that smoke around the park. I have witnessed many many people ignoring the designated smoking areas and just smoking all over the park. And many times I have seen Alton Towers staff simply walk past and speak with these people off or tell them to extinguish their cigarettes. They just let them carry on. Something needs to be done about this and a strict enforcement policy needs to be implemented. Also We were unhappy to find out that the food and drink facilities by Rita have now been subbed out and are apparently not part of Alton and refillable drinks can no longer be refilled here and Merlin Cards were not accepted here either. We were not happy and find this to be unacceptable!!😡😡

We stayed at the Alton Towers hotel with friends, had a great few days! The only complaint in the hotel was a couple of cups in one of the rooms were dirty, but the moon voyage rooms are excellent and the entertainment was good, really pleased to see the Fabulous Scot back following concerns they wouldn’t be performing at AT anymore. The queue times in the park were ok, the times on the AT app weren’t accurate so just be aware! Some of the rides were unavailable at various times throughout the day due to technical difficulties which I feel needs looking into, but the new Wicker Man ride is fantastic! Overall a great few days and we will definitely go back :-)

This helped us plan our ride priorities but we allowed for an extra 10, 20 or sometimes 30 minutes for each queue. I’d also recommend keeping an eye on it throughout the day. If a ride has a consistent 5-10 min wait, that’s probably about right. But if it’s had 80-90 min waits all day and it suddenly drops to 10, I wouldn’t get your hopes up. It’s an easy work around but we wasted much of our first day because of relying on it. Somewhat our fault for thinking it’d be 100% accurate but it’s just a shame. TLDR: Definitely essential for your visit but don’t really on the ride queue times too much