Alliant Mobile Banking

This is a great banking app. It’s got everything you need, but I do think the styling could use a slight improvement to make it a five. Instead of having a sideways slider, why not have the “refer friends, view atms, and budget/goals” scrolling down on that page? Or you could put the refer friends in “more” and have budgets/goals replace transfers. I’m not sure how many people are placing/modifying transfers on a daily basis, but I would assume it isn’t much. Similarly on the homepage of the app, before you’re signed in. If you have balance preview on, it’ll also show you atms near you. Why have a sideways slider versus an integrated map on the homepage highlighting nearby atms? Overall: it’s a very functional app that includes financial management, easy access to view your account information, and pay bills. The bank thus far has been friendly, quick, and helpful. A+ credit union.

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why can’t you do basic things in the app like VIEW CURRENT CC STATEMENT or HANDLE CASHBACK REWARDS Also if you have an issue sometimes it’s “call the credit union” or “call the cc managers” instead of unified customer service Also should be able to VIEW PAST STATEMENTS the other thing is if you lose your card they give you a new number with a zero balance and then they add a line item with the old balance... BUT THE TRANSACTIONS APPEAR ON THE NEW NUMBER... THIS MAKES YOU THINK THAT THEY ARE DOUBLE CHARGING YOU SINCE THERES NO LINE ITEM TELLING YOU THAT THEY ZEROED OUT THE OLD ACCOUNT NUMBER so they do the actual calculations correctly but the documentation of the change is so sloppy by starting with a zero balance on the new card that the only way to know is to go over the statement before and after and run through all your transactions because otherwise it looks like you are getting double charged amex , citi, chase, capital one in contrast just change the number but don’t do this monkey business so it’s quite clear that just the number changed by doing it this way i wonder if they are actually opening a new account which would be bad for credit scoring as Avg age of accounts would go down. not sure how it looks on credit report lastly when you spend on the credit card and pay it off they take their sweet time like a week to replace your available credit... far longer than other banks

This is the closest thing to perfect you will find in a banking app, and financial institution. Are some people not able to cope with any banking apps, yes, you can read their stories here in the sub 3 star reviews. I have successfully deposited checks, I have paid bills, I have made internal and external transfers and all without a single hiccup. Have you checked out Alliant's interest rates on checking and savings accounts? If you haven't go check it out. I have received more in dividends this year than I have from my previous bank in a decade. and ApplePay? Yes they have it on their Debit cards. If you haven't noticed, I highly recommend Alliant. :)

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This app is not mobile deposit friendly. Here’s why I say that: It pops up error messages if your images of the front and back of the check are not the exact same size. It is extremely picky about the photos. as long as the image is legible, it should be acceptable. It also gives me, “the signature could not be read” . On some checks, they don’t have a signature, it just says signature on file in print. The white marks that are supposed to turn green (to show you when to take the photo) are basically impossible to hold still before they change back to white. PLEASE make this easier to use. This feature being so difficult, combined with the fact that I cannot access my money SO OFTEN because of “system maintenance” has me considering switching banks.

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When I am already logged in, it prompts me w/ a security question just to see the account number that I am not allowed to copy/paste. That’s bad enough, but now upon entering the answer, the return/go key is grey and unresponsive. I can close the window, get a new question and get the same result. After 3 tries, of course I was locked out. I got back in and was able to get the acct number via the Alliant web site but this is ridiculous. There is only so much you can do to protect people from their own stupidity and this is too much. I tried to submit this via support but, alas, that failed too — after typing out a 500 character description of the problem. Using iPhone 11 with latest iOS.