ALL.com - Hotel booking

Using the Accor hotels for 6 years now, i would like to thank the whole team globaly for the hard work,hospitality, and the smile that almost every staff member is carrying it. As a gold member of the accor i enjoy every moment either on a business trip or leisure, the way i can use or transfer my point from other firms like airlines is a plus. The variety of hotels almost every part in the world makes you feel home wherever u go, with high or low budget. Im not planing to change to other groups for the time being.

Love these properties and will continue to stay for personal overnights. Would love it if their app had the option to pull up folios from recent stays for business trips. I have a Fairmont loyalty number which I use for bookings through a corporate travel site. Marriott and Hilton are able to integrate loyalty numbers (frequent stay profiles) with the site so that when I open their apps my recent and upcoming reservations are preloaded. Moreover, when it comes time to reconcile corporate expenses at the end of the month, I don’t have to hunt for a paper copy of my folio; it’s all in my profile on the app. That feature and digital check in options would bring the quality of the app more in line with the quality of the properties.

I booked a last minute stay in Ottawa, talked to online reservation. They were great. They stated a fee. I took it . Arrived at Ottawa. They did not believe the price quoted to me. Who did I talk to, they asked. What was the promo code,etc. I saidI can’t remember his name. I only know I spoke to Accor folks. They checked my company in. Lo and behold, they charged us with their own fee. This was bad business for me. First of all, I had a ACCOR membership. It means ( to me) that I am loyal to the brand. However, what management did meant they did not believe what I stated. They beloved me to be a liar. I felt so disrespected . I have not booked with this hotel since. How do u build brand loyalty like that? I am so disappointed.

I am with Accrohotels for more than 5 years. This is a great system. I used to book a hotel through Accrohotels and made a mistake in date of booking. The booking was non refundable, hovered I wrote email to Accrohotels and asked to re-book the same hotel for one day later. They DID it to me. Thank you very much for such a great service- I am your loyal costumer!!! I recommend the Accrohotels to all travelled who wish to be sure that this structure really will support your traveling needs.

It’s bad enough that the app can bother to remember even my login (though I’d like that it also offers a choice to remember the password). After I painfully logged in for the nth time, the app doesn’t even show the reservations i have made two days ago on my iPad. So I go to search for them. I have more than 3 reservations showing in my history so the fields to enter the reservation number to search is at the bottom of the iPhone screen. So when I tap the field, the keyboard shows up which is a pretty good th NV when you want to type something but the problem is that the field remains at the bottom of the screen, hidden by the keyboard 😳. As I’m trying to paste my reservation number in (there is just no way I can Remberg that random sample of the Latin alphabet) I can’t have the paste button to show because I can’t do a long tap In the field that is now hidden by the keyboard. Hence my question: has anybody tested this thing?