Alitalia

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I am pretty tech savvy and travel often. So I was surprised how difficult it was to create a new account with Alitalia-an airline we have never used. The first CSR yelled and insulted me because he said it wasn’t his responsibility to help business class passengers check in on line. After he refused to transfer me to the appropriate person nor the supervisor when I requested it, he told me to hang up. When I asked again to speak to someone he said he will stay on the phone forever until I hung up. So I called Alitalia on a different phone (and he hung up) and spoke to a nice CSR who gave me wrong information. It took me an hour to figure out how to get everything on the computer and then another 10 minutes to get my tickets on the app. Oh boy......what a way to start a vacation in ROME.

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This airline is terrible. Their customer service people are rude and unhelpful. If you ask a question because you do not understand they threaten you. They asked for personal information over the phone, passport, social and birthdate... when I asked why it was required they tried to intimidate me saying they won’t help me and refused to let me speak with a manager. When I called back it was worse. Their online check in system and app are so terrible they are anti-helpful. Very disappointed that I tried to avoid this company after one bad experience and my Delta flight ended up being serviced by them and requiring me to interact with them.

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I’ve kept tracked of a flight for several days. Each day the flight lands at its published time regardless how late it departs. Today the application reports the flight is “in flight” and actual arrival time indicated the flight has arrived. The tab for contacting the company is by telephone only NO! Texting. The application forces the user to enter all information concerning the users flight regardless of the fact that info’s available within the database forcing the use to waste time and remember information that already exists. I hope this company’s pilots fly their delta airplanes then the reservation software

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Alitalia made me check in my carryon bag making the excuse that it is because of weight. My bag never even made it on the plane. It was delivered to my home 3 days after arriving. It wasn’t fully zipped and had obviously been opened and inspected. I WASN’T supposed to check my CARRYON bag. This wouldn’t have happened if Alitalia had competent workers. Not impressed with this airline. Their food wasn’t good either. And the service from the flight attendants was semi-professional. I will be avoiding this airline in the future and will only fly with them if I get dirt cheap tickets... maybe.

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If you ask for help in the Rome Airport from any associate if Alitalia, you just made the ultimate mistake. They will first steer you down the nearest corridor and laugh with coworkers as you walk away, knowing they told you wrong. Ask anyone but a Alitalia worker. The App is completely useless, you cannot check in on line. You cannot get seating assignments unless you approach the luggage check in counter. How is Alitalia still in business??? Horrible!!!!