AlaskaUSA Federal Credit Union

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The app works fine. It's quite annoying it takes so long for remote deposits to be available though. AlaskaUSA claims the funds will be available within 1-5 days. They should just say 5 days. We have made 20 some remote deposits and have NEVER received the funds in less than 5 days. Once my husband called and it was approved over the phone sooner. Which I don't understand? Anyway, it doesn't matter how big or small the amount is, whether it's from a well-known entity such as the State of Alaska, whether we've received a check from the same entity in the past, what type of check it is, whether it's a money order. It doesn't matter. Five days. Just say it will take five days and stop claiming it will be less.

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UPDATE, 2019: I don’t recommend this app. After almost 30 years with this institution, I just can’t even recommend using AlaskaUSA for any regular banking anymore, really. They changed the BillPay system and drastically complicated it. I used to schedule the bills to be paid ON my paydays and things went smoothly for years. Now the system includes both Send and Delivery dates for a payment. I found the system unnecessarily cumbersome and confusing. Several times now I’ve been hit by bills being paid when I don’t have the funds to cover them and ended up with hundreds of dollars overdrawn PLUS AKUSA’s $25 each overdraft fine! I don’t understand the reason for the change in the first place and I don’t understand how this is supposed to make my banking experience easier. After 29 as a member of AKUSA, I can’t take the financial burden of their BillPay “service”. I’m going to start migrating my business over to my USAA accounts.

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You guys have recently updated or acquired a new system for Bill Pay..well, you need to go back to the old system because if you seriously think this new version is better or easier to use...you’re wrong!! Everything I’ve accustomed to before were gone. This new update or new vendor just ruined it. I can see pending or upcoming bills but it won’t let me schedule future bills with future dates. The dates are immediately plugged in for me and I can’t change it!! I need to be able to change the dates!! I’ve had Bill Pay service ever since they started a long time ago since 2002-ish (I think) and it was working fine and I’ve gotten used to it until now. It’s difficult to navigate. It’s to a point where I can say it’s a waste of time for me to use it! I might have to look elsewhere to use Bill Pay. Pls fix it and make it user friendly again. Thanks.

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I just switched to Alaska USA. Once you log in with your User ID, the keyboard that pops up is bugged. It doesn’t show all the numbers and letters so you have to click to use the iPhone keyboard. When you open the app, the log-in screen should have User ID and Password on the same page and the iPhone keyboard should automatically pop up. Once I logged in, I wanted to deposit a check but it took a dozen tries because a screen kept popping up when it failed to take a picture. You have to close out the app and do it all over again and again and again... I don’t want to be mean, but this app is so clunky it makes me want to offer to make it better for you, but that’s not my job.

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I have been a member since before you owned my credit union. I love the people etc, but why can’t you access pending transactions on an IPhone ? I know I have them & they don’t show until almost the day of & sometimes I just want to check to be sure I did a payment without being late. But it never shows & I have to go use my iPad. That seems ridiculous to me. More people use their phones these days for everything. Can’t you tweak things to show any transactions within a week before they’re going out? That’s my biggest complaint. And from the low reviews you’d think you’d improve things.