Air NZ mobile app

I want this app because I need the information it provides. But it is hard to read. In portrait mode, the opening screen display is too big to fit on my iPad display, so I can’t see everything that is there. And I can’t get the screen to display in landscape mode at all, so either way, it is hard to see and read the information. I will only use this app when absolutely necessary.

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My husband, 2 others and I were traveling on a 15 hour flight back home from New Zealand. We kept seeing advertisements all around for sky couches. This looked like a good option. But we could not find anywhere online for option to upgrade or what the price difference even was. We asked at checkin if both couples could be upgraded to sky couches and how much the upgrade would be. As the lady at the desk asked her coworker I heard her coworker say, “just tell them no.” The lady finally came back and said that we could have one sky couch. We had to go to ticket sales to get new boarding passes and pay for the one. I asked again at the sales desk if we could possibly get two. Again I was told no. When we were seated on the plane we were seated in a row of seats that had the sky couch bench. But another person was seated in the row with us. But the plane was not full. After we took off. The man sitting in our row moved and we had to row to ourselves but were not allowed to use the sky couch. Why are you advertiser so much if you are not willing to sell them??

I have found this app to be very nicely designed and useful. Many apps are just modified versions of the website, but this one actually enables me to navigate more quickly to do what I need to do, and provides timely updates on flight delays and other travel details. Some functions do send you back to their website but for routine stuff, you can get it done or get updates within the app.

I think most of the reviewers here have some beef with Air New Zealand or their policies and negatively review the app. Personally, I find it to be a very well executed and stable app. It’s easy to quickly find flight information. My biggest criticism is that bookings bounce you to ANZ’s mobile website instead of actually being processed by the app. An iPad app would be nice to have, but airline iPad apps tend not to be very useful anyway.

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While my flight was not bad and I would typically have given a 5 star review I was very disappointed to learned that my husband and I had each been charged almost $500 American dollars each for changing our flight. We were in New Zealand on a dream vacation when our travel agent notified us that Air New Zealand was canceling many flights due to corona virus and he recommended we return home right away. We agreed to return and he changed our flights accordingly. Shame on you Air New Zealand- there should not have been such a hefty charge based on the ongoing worldwide crisis!