AiMaster

Hello, Thanks for feedback. Sorry that we cannot reproduce the issue you mentioned here, and we didn't get other users feedback for this similar issues. Since all your iPhone and iPads got same problem, it may be caused by NAS settings or network. Could you help to contact stanleyhsu@asustor.com to provide more information for our checking ? 1. NAS models with ADM version ? 2. Connection via mobile network or wi-fi ? 3. Screenshot of the hangs screen you mentioned. 4. testing account for our remote connection if needed. 5. Or please use "contact support" to open ticket for support team further checking. Thanks a lot.

Hello, Could you help to describe more detail about the issue you met ? We cannot understand correctly from current statement 1. iPhone model you used? 2. what's scenario of deletes connection? 3. what's problem about Password you mentioned? 4. we cannot understand about "App does not offer features for users to get started" ? Please help to contact stanleyhsu@asustor.com for providing detail information to help us finger out the problem you met. Thanks a lot.

Hello, Could you help to setup temp password for us to connect your NAS for checking ? Or please use "Contact support" in App's menu to get support for checking issues, they will contact with you to provide more information and check the issue. Or please contact stanleyhsu@asustor.com to provide temp login password and cloud ID for testing. Thanks a lot.

Hello, Do you connect NAS via mobile network with CloudID while situation happened ? Please help to contact stanleyhsu@asustor.com for providing more detail information or create temp account for us to try login and find the rootcause of the issue. Thanks a lot.