ActiveAlert

I wanted to write this review to say that this app deserves a 5 star rating on the App Store, and here’s why. I decided to look through the most critical reviews of this app and the trend I noticed was that the developers replied to every single review and clearly explained why bugs were happening and how they were working on Fixing them constantly! I personally really appreciated this because they could have just as easily never updated this app or never listened to the reviews and fix thing or changed aspects of the app to work better for everyone. So to the hard working people keeping this app running I just wanted to say thank you so much and I truly appreciate your effort and hard work that keeps uncountable amounts of people safe every year!!

As a volunteer firefighter in a small town the app itself has absolutely no down falls. It syncs perfectly with our current 911 center. Only issue that isn’t app related is our center is in desperate need of an update and pings most calls to near cell towers and the dispatcher has to manually activate the alert by entering the cad and completing it which is usually about 30 seconds to a minute slower than the pager tones. But that’s not the apps fault it’s just our systems. Great for when I’m at work and can’t wear my pager. Absolutely love the override silent feature. Can’t wait for when it and continuous repaging is available to be used together.

Our volunteer fire company uses this app to manage our responses as well as who’s available and who’s not. Love the interface, love the logging of calls for record keeping. My only complaint is, I wish there was a settings shortcut to be able to switch from available/location services on to unavailable/location services off with a single button push. Since we’re volunteers, our status is fluid and it would be nice to keep it current without having to scroll through settings and change them individually. Otherwise awesome.

The map routing buttons need to have a larger contact area, an annoyingly high percentage of the time when I tap the Google or Apple map routing button on the call screen while starting a response, it sends me to the map overview instead of the GPS routing like it's supposed to. Might need to remap those buttons to have their functionality a bit easier to tap. Other than that, absolutely love it. PS: it'd be swell if we could assign our own alert tones and not just the limited alert tones provided.

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I love the new theme update. I have been waiting for the “night” theme on the iPhone for a long time. I love the app. It is a must for public service. That being said, the app has become very slow to load and lags. Once the app is opened and the calls load, everything runs smoothly but it takes it a lot longer than it used to. This isn’t a good thing when we need to plot the call or utilize the map in a hurry. I hate the new app icon. I think the old one was perfect. I was a firefighter and am still a police officer and this app is utilized for both departments. The new icon only resembles a Maltese cross to me and I’m just not a fan. Other than that, still the best app for public service.