ACTIVE - Fitness Events

Just looking at application as I would normally do this from a desktop. Nice seeing event, but it would be nice to filter better. I am not looking for events for kids and the majority of the ones I saw were for kids. Also, I imagine it would be nice to search for kid only events. For running, it would be nice to break down trail versus road, (there are at least 4 running categories and walking) also it may be nice to break down race size. I saw many mis-matches, cycling - mountain biking events (why waste it with 2 categories) and there is a category for mountain biking, 10Ks listed under 5ks, I imagine this is discouraging to someone new to working out and racing.

The app overall is great for finding races nearby, or in other cities you wish to run in. My only complaints are the virtual runs that are listed as actual races-they should remain in the virtual category. Also, I wish it included all races in that area, aside from those registered with Active. I'll go through the app and then go on another website to see which ones are not listed. It would be easier if it was all in one place

I was doing my race calendar, and registering on this app, but things so not show up in the list right away. So using the list of upcoming in the app Les me to believe I hadn't registered yet for one of my events. Because of this I registered again. Then both registrations showed up in the list. I've been fruitlessly contacting both Active as well as the race director to get one registration cancelled and refunded. So far it's been a week and no reply. Hope I'm not stuck paying double because of the lag in displaying my upcoming. Aside from that, it's convenient that most every race can be registered here, even using my Rock N Roll Series Tour Pass. That was surprisingly nice and easy.

The mobile app is good with looking like the actual website but the problem I have is some events show up on the website but not the app. I’m currently looking at a race I want to do on the website but cannot find on the mobile app. Would be great if each event had a reference number or at least an email button to send to friends to prevent this shortfall from preventing friends from missing an event.

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This is the worst app it doesn’t do anything you can’t claim you’re registration and I called customer service please don’t get me started they give you the runaround. First you can’t find the # you have to google it then you call it it’s no help and you have to call another # smh ridiculous. Luckily who you talk to is very polite and try to be helpful but it is really nothing they can do. I just wanted to transfer my registration it shouldn’t be that hard but apparently it is. A bad experience I doubt I use them again. So no more mud runs. THANKS.