3CX

As long as I’m connected to Wi-Fi , the app seems to work well. However when I leave my office and I’m depending upon cellular service, I find that sometimes the caller cannot hear me, or I cannot hear them. I also have a lot of issues inside of my office in areas where the Wi-Fi coverage is not as good secondary to the lead walls in the x-ray department. I can’t always rely upon receiving text messages from my staff on 3CX which is annoying not to have 100% consistency. I recently used the WebEx conference calling and was able to easily connect with another caller without any issues. Quality was quite good and I was impressed with the ease of use. If I use my cell phone to call the recipient who works in an older building utilizing older equipment I can hear them, but frequently they can’t hear me. In other words, outbound call reception Is not only based upon reception in my office, but it also is dependent upon the quality of the equipment on the receiving end. I find that this variable is also Problematic. Overall, i’m a little frustrated that I don’t seem to have 100% reliability with this 3CX system.

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I really want to love this app, but I can’t. When it works, it works great! The problem is that it’s just not reliable. I use this app only when I’m in my office with my iPhone connected to my office’s wi-fi. Frequently (but not always) when my iPhone is connected to my AirPods and I launch it and make a call, the call connects and I can hear the recipient, but the recipient cannot hear me. When I click the speaker button on the “in-call” screen, it says it’s connected to the AirPods, yet the recipient can’t hear me. And it’s not just with Apple’s Bluetooth AirPods. This also frequently happens with Apple’s wired EarPods. In addition, I can never successfully make 2 calls in a row without having to force the program closed. The first call connects, but the second call doesn’t. Basically, I have to force-close the app after every single call. Occasionally even a force-close doesn’t help either and I end up having to reboot the phone for the app to start working again. This is all on a brand-new iPhone XS Max running iOS 12.1. I had the same results with my previous iPhone 8+.

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I’m typically not a 1 star reviewer...but it has gotten so bad that I cannot even leave my office and accept a call. As a reservations person for large activity center, I rely on connectivity and mobility. When we first signed up, I was able to move all over island and about my day while having no problem connecting a call. The product was superior to ATT Ring Central. We were happy. Now it barely can register to the network and when it does it gives a spinning wheel of death trying to connect a call. If you change cell towers once a call is connected, it drops the call. If you switch from WiFi to cell tower once a call is connected it drops the call. I’ve been a squeaky wheel with our IT providers who administer this product and turns out it is the product itself that has failed. I would like answers and a response from 3CX directly but they never seem to want to hear from customers directly and all calls must be administered through our IT provider. If you are with 3CX and would like to give me a call, you can get our contact information from Data Voice Options out of Colorado. I’m their only client on an island and they have my permission to give you my contact info!

Good app but there’s no way to keep it from ringing other than disabling the entire account. Which the problem doing that is if you also want to use it for call forwarding after hours then you’d have to remember to re-enable it or else you’d be missing calls and not knowing it. 3CX needs to simply make an option to set with that presence whether you want to also ring the mobile app. So freaking simple. And while I’m at it, can you guys PLEASE add an option so people can actually see their presence ON THE PHONE?? Despite what you want people to use, the vast majority of people are going to want to control most things from their desk phone, NOT their mobile app. Come on guys, think practical on this one.

This would be substantially better if you can stop notifications on the cell phone only. My job has 3CX as the office line for me and while it is convenient to have it on my phone for emergencies. I don’t always use it on my phone. There is no way at all to stop notifications unless you put the client on “do not disturb”. The problem is that it also sets he client on my computer at work to “do not disturb” as well. If I utilize that feature and forget to change it every day, I am either missing calls while at work or getting calls when I am not at work on my cell. Very irritating and it should be an easy fix...