1800Flowers: Shop Gifts & More

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You order beautiful flowers a week and half early for your girlfriend so she can receive them at work on her birthday. They say will arrive during normal business hours 9-5pm. She works a long day from 9am - 7:30pm and they fail to deliver. They do nothing to try to rectify this situation except offer to redeliver another day and give me $20 off my next purchase are yours serious?! The occasion is ruined how can you think $20 off rectifies anything! So then you ask for money back they give you partial refund just the flower not for the pass point they say wait 7-10 business days. 14 days later they don’t know what’s going on for other refund then they send an email your refund will come to the your address in a check in 30-45 business days. Are you kidding me what kind of crap is this! That’s my money! And you failed your customer! Smh oddly enough my friend called because the flowers for his mom had 2 withered flowers in the bouquet next day they mail her 2 more dozen free. What the heck kind of service is this for me? I been loyal bought in person before at store location and online this is it for me though. They use to be the only ones who did this or did it big online not anymore there other places with nicer flowers cheaper prices and I’m sure they actually deliver and value their customers! 800-Flowers you really let me down this year. It was suppose to be special for my girlfriend. Sighs...

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So I came across the App & decided to send my new girlfriend (Who is a veterinarian) a Christmas stuffed animal coming out of a chimney like Santa. This was for a very special event concerning adoption of animals for Christmas so I thought it would be perfect. I placed my order using the app quite easily at 10am on the day of the event. I paid & expected same day delivery. The delivery was never made & the next morning I called to find out what had occurred. The person I spoke to apologized & said it would be delivered that 2nd day. I received a “We’re sorry” canned message from the CEO which also included a $20 coupon for the mishap. However I was given only 1 day to place another order (how ridiculous!). GUESS WHAT? No delivery occurred the 2nd day either. I called again & this operator informed me that the previous operator, for whatever reason, did not initiate the order. The operator did refund half my purchase ($45) & I was told it can take 2 billing cycles to show up. (Again ridiculous! They can take your money almost immediately but an instant refund!? Forget t). The order was placed again & My recipient was called & apologized to. Finally 5 days after the event, my girlfriend receives Xmas flowers and not the stuffed animal I originally ordered. So very poor & unacceptable execution. I will never use 1-800Flowers again. I can’t afford to take the chance of improper mistakes... 3 strikes & your out!

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This is the first time I have ever written a review on a service and I am writing it because it was probably the worst experience I’ve had ever. They were supposed to deliver flowers for my mom and my sister to my house one day before Mother’s Day and they ended up delivering a bouquet to my house three days later and then a bouquet to my mom a day after that and then advocate to my sister a day after that. He took multiple phone calls and text messages and multiple broken promises for my mom and my sister to get everything delivered late. They kept trying to offer packages for future orders as if I would want to place future orders with them after the service. I ordered chocolates for both my mom and my sister and they never delivered and I tried to get credit for that portion of the delivery and I never got the credit. I take care of patients so I understand the importance of delivering quality customer service and I understand the importance of keeping my cool and being patient, calm and collected, however this was by far the worst experience and I never plan to use them again. Please use any other service but this.

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I purchased a standard bouquet of flowers for delivery to my mom one week ahead of Mother’s Day (for Sat delivery) using the app. On Sat morning 800Flowers called me at 6am confused about the address. It was a standard address in NY, NY so I was confused why they called. They assured me the flowers would be delivered that day, so I wouldn’t need to call a local florist as a back up. By Sat night they didn’t deliver, so I called them back. They assured me delivery would be done on Sunday, still in time for Mother’s Day. I called Sunday at 12:30pm concerned. They said they spoke to the vendor and they would definitely be delivered by 8pm. I called at 7pm. The call center rep said the local vendor still had an hour to deliver. He tried phoning the vendor, but they were closed. No flowers delivered to mom on Mother’s Day. Total Fail!! So, Monday night I called again and they said the reason they weren’t delivered was because the vendor ran out of those flowers on the previous Friday. I tried multiple times to talk to a supervisor or the local vendor, but was refused. Ultimately they refunded my money, but Mother’s Day was already ruined. I’m deleting the app and not looking back.

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I dont really write reviews but this company really upset me for RUINING THE SURPRISE I had for my wife. I ordered flowers for my wife, days before Valentines day, to be guaranteed delivered to her work. After reading all the reviews, I figured I willl cancel the order, and I’ll just go to a local flower shop because this company might ruin the surprise on this special day. They said the flowers are enroute and they cannot cancel anymore. Come Valentines day, I was so worried that my wife wouldn’t get the flowers and I find myself checking the status of the delivery all day and their system doesn’t really give you an update. The only update that I got was when I saw my wife came home without the flowers, and she said nobody ever came to deliver. RUINED A SPECIAL DAY!!!! I called them the next day, it took almost an hour to be able to talk to them, and they wouldn’t give me a refund and they said that they will try to deliver that next day. I thought they were joking but no, they were serious. Just go to your local flower shop if you want to surprise anyone with flowers because this company will definitely ruin it.