17hats

Cannot apply to invoice from bookkeeping or mobile browser

Was with 17hats when the app was buggy and not working. This app works the same way I work on my laptop. changed the way I do business. Still a few things I wish they would add but overall this app is awesome!

I’ve been a valid customer with 17hats from the day they launched back in 2014! My life has been less chaotic since they have been a part of my businesses. I can’t say enough about 17hats and their support team. When I need support they ARE THERE! I’m a photographer and I also own a second business curated kayak excursions and 17hats is my go to app for ALL my emails, quotes, automated invoicing and automated thank you’s. Bookkeeping is kept clean as well with 17hats. Sure there’s work to be done on the front end in setting up your business templates that allow workflows to work effortlessly. At one time I spent more time than was necessary sitting in front of my computer putting emails & quotes together. That’s not the case anymore! They work themselves through automation. I could be driving my car and I automatically get a lead form which automates a quote which automates a contract which automates an invoice. It’s called workflow and it truly has changed my life! As the story goes hard work has its rewards. Thank you to 17hats for their hard work in making a great software program for photographers and small business owners like me:-) I love the attitudes of these people! They make working FUN!!

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There are two things that I pull out my mobile device to check in regards to 17hats and those things are my clients address/on-location address (on my way to their session) and my calendar so that when I am speaking face to face with a client I can set up a date for another session or in person sales. It was super clunky trying to find this information using my mobile browser so I was really looking forward to the app release. Unfortunately the app contain neither of those things. It has the projects on your calendar for the next three days only. It shows client phone numbers and email addresses but no address. An address that I could click and open up Google Maps would be AMAZING. Being able to see my calendar and add an event to a project would be extremely helpful. The only helpful thing I can see now is that a completed questionnaire can be easily seen in the upcoming events so I can check my phone rather than opening my laptop while I'm prepping for a session in my prop room.

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As a photographer there are more times than I can count that I am not at my desk to send invoices and take payments. I hate that this app does not allow for that feature. I also haven’t gotten a bug fix update in about a year so my system crashes more times than it works. Anytime I try to send a system report the send button doesn’t work. If I try to rate the system and give feedback it locks me out. So, now I am putting it here in hopes that someone will actually take the time to invest into fixing the app to make it more user friendly while we are away from our computers. I would also like to see my “activity” page update. It has not rebooted since December. So, all of what is showing is not relevant to March. Please! Fix this app I really do NOT want to have to switch over to Honey book or Dusabdo. I don’t want to have to switch over all of my clients information. I would really like to stay where I am. Please fix this app!!! The system is fantastic and I don’t want to leave but I also need to make MONEY outside of my desktop.