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4.4HEALTHCARE, RIGHT AT YOUR FINGERTIPS The Virtual Care Anywhere app brings the doctor visit to you – when and where you need it. Within 30 minutes of requesting care, you’ll be speaking with a board-certified doctor or registered nurse practitioner. Our team of board-certified doctors and nurse practitioners are available 24/7 to provide consultations, diagnoses, and treatment via video chat or phone. No appointment is needed. Our team can also call prescriptions (those that are deemed clinically appropriate) into your local pharmacy. Use Virtual Care Anywhere for common conditions, such as: • Cold and flu • Pink eye • Rash • Stomach flu • Allergies • Back pain • Urinary tract infections in adult women FREQUENTLY ASKED QUESTIONS 1. What does it cost? Each Virtual Care Anywhere visit costs a flat fee of $35, always. There are no hidden or added charges. At the beginning of your visit, the provider will determine whether your health concern is appropriate for virtual urgent care. If it’s not, you will not be charged for the visit. 2. Will insurance cover my visit? Most insurance plans do not cover virtual health services at this time, and we cannot guarantee reimbursement. However, a Virtual Care Anywhere visit is a qualified medical expense and you can typically use your HSA or FSA account to pay for it. An invoice that you can submit to your insurance plan for reimbursement will be available through the web portal for your Virtual Care Anywhere account after each visit. 3. How does a virtual visit with Virtual Care Anywhere work? You will meet with one of our medical providers via phone or video chat. You can request a video chat through the mobile app, via our website, or by calling our toll-free number. Our website requires that JavaScript and cookies be enabled. If you are unable to access the website or experience technical difficulties, please call our patient concierge team at (855) 356-8053. 4. Who is eligible? Virtual Care Anywhere is available to people of all ages, across the United States. Virtual visits are not available to those covered under a federal insurance program such as Medicare, Medicare Advantage, Medicaid, or Tricare, unless you are specifically set up by your insurance plan administrator. 5. Will my primary care provider receive my visit summary? After every virtual visit, the Virtual Care Anywhere provider will write a personalized visit summary that outlines the visit, treatment recommendations and outcomes. You can choose whether to share it (or not) with your primary care provider at the close of the visit. This visit summary is accessible at any time from your Virtual Care Anywhere account page.
