Uber - Driver: Drive & Deliver

It actually works pretty well - to those who are saying it bounces all around - the GPS never knows where they are, it's frustrating and embarrassing - I had to take my phone back to a factory reset. Annoying, but completely fixed the issue!!! Might want to try it. There are still issues - it shows a street open when there's actually no entrance there at all. Today it said 'Get on 110N' (91W - honestly I don't remember where I was at the time) while directing me - correctly - onto the freeway going the opposite direction. It says to pick someone up 'on the left' of a busy two-way street, but they're luckily and unexpectedly on the right. Lots of little last-minute confusions. But by and large it works well.

App is incredibly buggy. If you switch to another app, switching back leads to a white screen. Uninstalled/re-installed. When I tried signing back in to my profile, it has me re-add my car. When I do, it just takes me to the main map screen, except it's missing every menu. Occasionally, it'll crash and I have to reset my phone. Always fun to explain to a passenger that we have to sit for a while because the app crashed my entire phone. Started happening after the latest update. Android 10

I have a few issues. Most importantly 1. Your help FAQs are missing important sections. For one, I need to change my debit card in the system. But I can't get passed entering in my SSN because the screen will not scroll down far enough for me to hit enter. 2. The algorithm you are using for destination almost never finds a ride actually going in my direction. 9 out of 10 it takes me in the complete opposite direction or a complete roundabout direction and always makes me late for arrival time.

I'd give it a zero if possible. Unwind this and go back to old app. Couldn't find a rider. Got out of car and asked around the area indicated. Tried to call rider. Followed instruction to press one. Got "didn't get that try again." Tried 3 times. Then tried to press two to get help. Got same "didn't get that try again a couple times." I cancelled ride closed app. Taking day off.

The navigation is very UNRELIABLE Actually, it is very random and unpredictable which can be frustrating and embarrassing. However, it does seem to be mostly in densely populated areas and affects my rider's applications also. Perhaps the root cause is GPS signal related. I have just switched from my phone to tablet and so far, so good. If that is a permanent solution then we can blame my phone. Otherwise, please test your navigation software for reliability. Thanks, RR