Train tickets, travel & times

It's pretty good. I find I want it to default to my tickets more than buy tickets, but otherwise, it does what it should do. However, the process of buy tickets could be much simpler. It takes about 8 or more steps and even adding cc details to my account dose not see to stop me from being asked, then there is the problem of buying tickets for multiple people which the app seems to allow you to do, but the fails when you try to purchase.

response required

This app needs to be uninstalled weekly because you get a "NIC missing" error. Secondly the my tickets section often fails to refresh so you have to queue up to get a paper ticket and "attempt" (GWR words not mine) to get a refund for the app ticket. Final you can ask for as much help on the app as you want but you never get a response. It will be fantastic one day!

response required

The most unintuitive app ever. 1. When you've selected the ticket you want there should be a button for "SELECT AND PAY" you shouldn't have to figure out you need to tap on the tiny black text on plain white background. 2. If you've given the option to select an any time open return just let payment be made for an any time open return don't make us select a time to travel - ANY TIME OPEN RETURN. 3. The default delivery option should be e-ticket to the phone and it SHOULD BE AVAILABLE.

response required

Handy if you don't need something reliable. Between cancellations, delays and complete unpredictability in arrival times, the trains are bad enough but the app is worse. Some journeys it simply can't provide return tickets so you're forced to buy two singles which no isn't too bad to Avonmouth from Templemeads but I have to do this regularly and it all adds up. Only using GWR because I don't have another option yet since before it broke, I would rather cycle 10 miles than catch the train

response required

It was happening just today I can't launch my E-ticket through app this is not 1st time its happened several time. The problem is when I can't open my E-Ticket I ask for assistance by called them and they ask me to see them at Counter services then they can't print a ticket from E-Ticket booking they still don't allow me pass through the gate I had to beg them and try to show them my E-mail reference purchased ticket. I was really panic and mad because I don't need miss a train.