Shell

Does what it's meant to do. Most of the time... This app is quick and easy to use. They only downside it that it never lets you fill to the maximum amount selected. It normally stops about 50p short of the amount you select, but in one instance it only allowed £13.48 when I'd selected £15, which is annoying. You don't understand the problem. I'm not worried about being over charged. I just want to put £15 of fuel into an almost empty tank, not £13.48!

response required

Moderately useless. The app works only in some stations that have Go+ advertised. For some reason the app cannot detect the station and is therefore useless. The primary culprit in my experience is the Buckingham shell. The app works well in most other stations, but if it fails to work in half of the stations I use then it is no good. Sort it out, Shell.

response required

The last 2 updates have been awful. After the first one, the system failed to register my next fill-up, but at least I was able to log in afterwards. I have just downloaded the latest update and can no longer log in at all because all that happens is that the app just hangs. What an absolute waste of time it is using (?) this app.

ask user to change the rating

Absolutely useless. So I went to the shell petrol station to fuel up. Topped up my car for over £60 only to find out that this app wants to make things better for me and requires an update. Not that I can still scan for my purchase and postpone the update. No no there and then with no option to update later. Then staff in petrol station advised me that I will not be able to have this purchase accountable at later date by showing the reciept. I am not sure what was wrong with the old app or card

response required

Sometimes it works, sometimes it doesn't. It is much quicker than the previous app to find the filling station and get you to a point where you can start to fill up but in the last two weeks I have had it fail three times at one place allowing me to only get about a £1 of fuel. I have had to restart and pay in the shop to fill up. And at another filling station it has told me that the payment failed but the shop told me it is fine. I think they are wrong because I can't yet see the payment has come out of my bank account or that it is listed in the transactions on the app, so what am I meant to do? Keep going back until they realise the error or just accept my tank of free fuel? Shell? Over to you!