Mirrors of Albion

Due to a sudden glitch in the game, me and many other of my friends aren't able to send or recieve gifts. the gift bars aren't refreshing since two days, (Edit: i contacted the support team and they said they're currently trying to solve the issue and it will be resolved in next update so i'm waiting for the next update, i really hope after the next update this issue will be resolved. Thank you (: ~ )

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I think the game has tons of potential and there are many awesome things about it, but there are problems and glitches as well. So far as the actual creativity and concept of the game, it is my favorite phone app I've ever used. The world of Albion is extremely engaging and very lovely. There is an incredible amount to do game play wise, with far more options for how to play than I've seen in any other hidden object game. It definitely outshines them all in my opinion for its wealth of plots and opportunities for entertainment. There are problems that at times really hamper game play. The most minor is that the plots have an incredible amount of typos, to the point sometimes they are not entirely cohesive, and, in multiple subplots, the illustrated character does not match the character who would actually be saying the dialogue. A more serious problem is that there is very little explanation in-game for how things work. I have scoured the help sections in the game and on the game's official website many times and very rarely find what I need to know. For example, I recently had spent money on vouchers and played a Halloween patrol. The patrol suddenly ended, telling me I'd run out of moves. I had no idea the Halloween patrol had a limited number of moves, and apparently the customer support person I contacted didn't either, because it took him/her a few days of research to find this out. It's things like that, especially when the lack of explanations cost game resources including money spent, that are very frustrating. That being said, customer support is very helpful and unusually caring (with the exception, unfortunately, of a facebook representative I encountered once early on who was brusque and uninformed in what he told me; I don't ever use their facebook site since then). The support team really seems to want to help gameplay run smoothly. Once, due to an update problem with my phone or the game or both (not sure), I lost a huge chunk of the game progress I'd made, but a customer support representative helped me restore it in only a few days, which I found very impressive. I've had many other positive encounters with customer support as well. Though there do seem to be an unusual amount of glitches in the game, customer support will fix them, and that's important. I do really wish that, like on other games, there was a confirmation of when you want to spend crystals (the main money currency), because it is super easy to accidentally spend them. I look forward to updating my review one day in the future, hopefully to a 5-star review, when the game runs more smoothly and there is a comprehensive guide, so that players have a better understanding of what to do in certain situations (like how I would have never used so many moves on that Halloween patrol if I'd known I was going to lose like $5 in real money or so by running out of moves).

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Enjoyed the game but when I encountered a problem, I got ZERO assistance. Just generic responses requesting the same information even after i sent the info. Nothing was ever done.

It's cool, if you have patience, you'll eventually have to put real money into this game to go forward, but wait a bit and play a little bit each day and it's OK

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It lags all the time and loses thhe items and progress you have made. Also, the quests are impossible to complete unless you pay!